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15 days old

Client Support Specialists - Chicago, IL

Kelly Services
Chicago, IL 60664
Kelly Services is currently seeking a few **Client Support Specialists** for one of our top clients in **Chicago, IL (60604)**



**Pay Rate:$13.00/Hr ($18 - $19/hour after hired on)**

**Schedule: Monday - Friday; 8:30 5:15**

**Duration: 6 months (possible extension)**

**Anticipated start date: 11/2019**



**DUTIES**

Provide specific information regarding the services, products or materials offered

Assist customers with computer issues and provide troubleshooting information

Report and analyze customer information and needs

Issue billing details and open and close customer accounts

Manage and respond to client queries and inform customers issue resolution

Coordinate with other departments to resolve client issues

Monitor, report and escalate status of workflow timelines and adherence internal and external service

Contribute to revenue through client retention and by providing excellent customer support

Assist with project integration plans for clients, (examination of needs, recommendations, coordination of integrations between vendors, and oversight for technical integrations between systems.)

Communicate directly with clients regarding the of projects and provide answers client requests/questions.

Update client on current issues for additional information.

Raise a high priority/escalation items to management to ensure task



**EDUCATION/EXPERIENCE**

High School Diploma/GED

Bachelors degree or 2 years of equivalent related experience

2 years contact center experience

2 years supporting field sales team

Exceptional ability to solve problems, take a broad perspective, and influence others.

Ability to quickly build rapport and to develop long-term relationships with clients and other team members.

Extremely high-level escalation management and mature judgment skills.

Energy, enthusiasm, flexibility to use problem-solving skills in a growing and challenging environment.

Excellent verbal and written communication skills

Excellent organizational skills and ability to multi-task

Strong project and program management skills

Strategic thinking



**Why Kelly?**

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Weekly pay and service bonus plans

Group- rate insurance options available immediately upon hire*



**Let us help advance your career today.**

*Available for purchase and administered by a designated third-party vendor

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.

\#MD2019





**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-06 Expires: 2019-12-09

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Client Support Specialists - Chicago, IL

Kelly Services
Chicago, IL 60664

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