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Clinical Applications Specialist 3

Siemens AG

Cary, North Carolina
Job Type:
  • Clinical Operations
Siemens AG
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Job Details

Division Description:

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.

 With 45,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.

Job Description:

The Siemens Medical Solutions (SMS) Clinical Education TSC Organization

has overall responsibility for providing remote telephone support for Siemens

Imaging Equipment in the MR modality.

In this role you will ensure that the Clinical Education telephone support on MR

systems and components is facilitated to provide expert technical support, deliver customer excellence, and represent Siemens Medical Solutions and

Clinical Education with professionalism and a focus on delivering a positive customer experience. This includes support for both current and legacy MR

Scanners and for post-processing software and applications.

The candidate will work with the MR Modality team, the MR Internal Training and Development Specialists, Education and Service Management, and the

MR Modality Sales and Service team to promote positive customer relationships as well as participate and promote internal team integration and networking resulting in a sharing of knowledge and expertise.


To effectively support customers in the operations of Siemens MR equipment in a proficient and safe manner, ensuring customer satisfaction in a remote environment.


1. Provide trouble-shooting, applications and operational assistance to customers, Customer Service Engineers, Clinical Education Specialists, and Technical Support Engineers.

2. Responsible for customer satisfaction by demonstrating proactive attitude and actions to optimize their systems performance.

3. Document errors and problems in regard to the applications support of the product, with corresponding interaction with HSC for product and systems improvement.

4. Ability to compile and present monthly reporting of problems in regard to the applications support of the product

5. Utilizing and promoting Real-time Solutions to provide application support, with the aim of increasing profitability and enhancing overall customer satisfaction by improving up time and efficiency in their facilities.

6. Responsible for following the Siemens complaint handling guidelines, with prompt attention to internal and external requests and promptly escalating safety, applications and performance issues.

7. Work independently and in cooperation with Sales and Service to provide excellent customer satisfaction in all customer interactions.

8. Ability to interact with high-profile customers and provide a higher level of support as needed.

9. Contribute to achieving the Mission, Values, and Vision of the company.Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company.



Minimum of 5 years MR clinical experience

ARRT Certified in MRI

Additional ARRT certifications a plus (examples: CT, R, MR etc.)

Siemens experience preferred

1.5T experience a must; 3T experience also preferred

Multiple registries is a plus

BA preferred

Management/supervisory experience preferred

Teaching experience preferred

Customer oriented and highly motivated team player, with the ability to analyze complex problems and the ability to identify priorities and derive/decide the necessary action plans

Ability to travel up to 35%

General Requirements:

Demonstrates multi-system products, prepares and conducts customer training, and pre and post-sale support of clinical product offerings.

Performs in-house clinical trials. Conducts training courses for customers and company personnel on the working aspects of multi-system clinical equipment and communicates the technical and clinical information, ensuring customer utilizes equipment with efficiency and skill in appropriate applications. Performs product promotions at trade shows and seminars.

Supports development of customer relationship. May provide complex feedback and recommendations from customers to product development groups.


BS/BA in related discipline, or advanced degree

Knowledge and Experience:

Demonstrates and applies a broad knowledge of field of specialization

through successful completion of moderately complex assignments.

Successfully applies complex knowledge of fundamental concepts, practices, and procedures of particular area of specialization. Demonstrates

knowledge of organization's business practices and issues. Typically 5-8 years of successful experience in related field and successful demonstration of Key Responsibilities and Knowledge as presented above.

Advanced degree MAY be substituted for experience, where applicable.

Direction of Others:

Provide general guidance or train support and/or professional staff.

Key Working Relationships:

Primarily intra-organizational contacts and external contacts.

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