20 days old

Clinical Business Process Analyst

Kelly Services
Jacksonville, FL 32232
Kelly Science and Clinical FSP is currently seeking a Clinical Business Process Analyst for a long-term engagement in Jacksonville or remote with one of our Global Pharmaceutical clients. This person will join our Kelly FSP (Functional Service Provider) division, a managed solution provider and business unit of Kelly Services, Inc. This role is full-time and is offering full benefit options. As a Kelly FSP employee you will be eligible for Medical, Dental, Vison, 401K, and a variety of other benefits to choose from. You will also be eligible for paid time off, including holiday, vacation, and sick/personal time.


The Business Systems Analyst is responsible for supporting and modernizing the existing Content Management System (Veeva PromoMats). The Business Systems Analyst is responsible for understanding business needs to assess vendor releases, develop creative solutions, perform configurations, conduct UAT, complete validation, and deploy to Production. Veeva PromoMats is a cloud-based application that uses an intuitive user interface and can be configured using simple point-and-click browser-based tools (no coding required).


+ Ability to successfully lead a project through scope definition, requirements analysis, functional and technical design, product configuration, testing, and production deployment to ensure delivered solutions meet/perform to technical and functional/non-functional requirements with little oversight.

+ Communicate status, solutions, and concerns. Disseminate information in a timely manner within the team and across functions. Establish and maintain relationships across functions.

+ Create user stories based on user feedback and business requirements.

+ Develop validation plans, test scripts, and plans with QA Lead. Execute testing activities within the team.

+ Understand and follow appropriate SDLC, GxP system validation, and change management processes.

+ Support vendor releases and write proactive messaging for upcoming changes related to Veeva PromoMats, including business-led changes.

+ Ability to see the inter-relationship of systems, data flow, and procedures within a project and understand their interdependencies within the company wide ecosystem. Identify and understand broader business impact.

+ Ability to drive results to successful completion, and proactively share learnings.

+ Implement configurations within Veeva PromoMats ensuring changes are well-documented, controlled, tested, validated, and communicated.

+ Provide additional system support including, but not limited to, security settings, report creations, bulk loads of documents, etc.

+ Partner closely with vendor to stay in tune with releases, product capabilities, and product roadmap.

+ Establish relationship with vendor's Managed Services technical support and partner to solve issues and develop solutions.

+ Perform user administration duties and provide Tier 1 support.

+ Submit Tier 2 and Tier 3 tickets to vendor.

+ Assist team in development of training materials, How To documents, and work instructions.

+ Design new reports to meet business needs.

+ Oversee regular audit of application licenses, application users, and access details


+ Bachelors degree in computer science, information systems, software engineering, or related discipline, or equivalent combination of education and experience is required

+ 3+ years experience as business analyst or systems lead in a regulated field, preferably medical device or pharmaceutical

+ 3+ years' experience in GxP systems testing, validation, and problem resolution

+ 2+ years experience working with third party vendors in delivering quality products and service

+ Veeva Vault Certification is highly preferred

+ Veeva PromoMats or MedComms experience is highly preferred

+ Experience with copy approval process and content distribution is preferred

+ Demonstrated knowledge of GxP processes and requirements in MedTech/Pharmaceutical industry

+ Broad knowledge of the application development process using Agile and Waterfall methodologies

+ Understanding of integrations/APIs

+ Knowledge of data collection and reporting practices

+ Proficient in MS Office Suite

+ Excellent organizational skills and attention to detail

+ Excellent verbal and written communication skills

+ Self-starter with history of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the business while meeting deadlines

+ Strong time management, critical thinking, decision making, and problem solving, influencing, and presentation skills

+ Sense of urgency with strong follow-up skills

+ Continuous improvement and results driven mindset

+ Interaction with various cross-functional partners including Marketing, Quality, IT, and R&D stakeholders on a regular basis. Prompt, effective, and efficient communication skills via emails and MS Teams are a must.

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **Science & Clinical?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire industry experts just like you. Our team creates expert talent solutions to solve the worlds most critical challenges. Every day, we match science professionals with dream jobs that fit their skills, interests, and career goalsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background and education in science, so we know a thing or two about the science market and how to get your expertise noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.


Posted: 2022-09-12 Expires: 2022-10-13

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Clinical Business Process Analyst

Kelly Services
Jacksonville, FL 32232

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast