27 days old

Clinical Complaint Investigator

Kelly Services
Round Lake, IL 60073
**Kelly Services is looking for a Clinical Complaint Investigator in Round Lake, IL**


**12 month contract**


This position is responsible for receiving complaints via direct calls, triage and processing complaint files.

**Essential Duties & Responsibilities:**

Effectively manage incoming customer calls and complaint workflow which includes performing daily tasks associate with processing these files which may include:

o Collect necessary complaint information

o Complaint entry, initial assessment and triage of complaints

o Notify internal functions, external customers and suppliers

o Perform follow-up calls with the customer

o Determine reportability of a complaint

o Evaluate complaint for need to investigate and coordinate sample retrieval

o Respond to customer complaints (written and verbal)

o Timely closure of complaints, as per procedure

Effectively manage workflow, identifying and escalating issues

Participate in continuous improvement efforts and projects, including CAPAs

Assist in developing plans to investigate risks

May mentor new team members


Previous experience in customer service and/or interactions with external customers.

Customer focused.

Solid written/verbal communication skills

Strong interpersonal skills.

Ability to prioritize and multitask.

Proficient with computers.

Ability to work with cross-functional teams to interact effectively with peers, management and customers.

Readily accepting of assignments to new/different products.

Strong critical thinking and problem solving skills

Ability to work independently

Detail oriented.

**Education / Experience**

Minimum of an Associates Degree required in nursing, pharmacy, medical technology, engineering or scientific background (MLT, LPN, RN) or equivalent experience (defined as a minimum of 3 years of medical products industry experience).

Bachelor degree and/or clinical certification (MT, RN) preferred

0-3 years work experience in a cGMP related industry or in a clinical setting

Project Management experience and/or certification preferred

Must have strong Microsoft Word, Excel (experienced in pivot tables & v-lookups), PowerPoint, and Outlook; Access is a great plus.

Must type at least 30 wpm with minimum errors a 90% accuracy rate.

**Why Kelly** **** **?**

With Kelly, youll have access to some of the worlds highest-regarded scientific organizations
providing you with opportunities to work on todays most challenging, research-intensive, and relevant
projects. Our connections can lead you to innovative scientific pursuits youll be proud to help
advance. We work with 95 of the Fortune 100 companies, and found opportunities for more than 9,000
scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the world
a better place. Let Kelly fuel your careerconnect with us today.

**AboutKelly Services** ****

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect
with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.


Posted: 2018-12-24 Expires: 2019-01-24

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Clinical Complaint Investigator

Kelly Services
Round Lake, IL 60073

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