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6 days old

Clinical Services Specialist- Seattle Biotech

Kelly Services
Seattle, WA 98194
**Clinical Services Specialist**



**Seattle, WA**



**Schedule: Mon-Fri, 8:30am-5pm**




+ After an initial training period, this position will have an early start time (05:30 AM PST)



**6 month Contract possibility to Convert at the end**



**Summary:**



The Clinical Services Specialist will be responsible for supporting and contributing to Clinical Services Team to ensure our customers and their patients have an exceptional experience. This position supports the companys clinical diagnostic products and will ensure accurate and timely communications, from sample acceptance to results delivery, with all stakeholders. The Clinical Services Specialist will work closely with Lab Operations, Sales & Marketing, Reimbursement, Medical Affairs and Diagnostics Leadership teams.



**Key Responsibilities:**




+ Communicate directly with physicians and their staff to ensure optimal integration of clinical testing into their medical practice and/or institution.

+ Support field-based teams including Key and National Account Managers, MSLs and Market Access.

+ Resolve all documentation issues related to clinical samples. The Specialist will be responsible for contacting customers to collect information as needed.

+ Work directly with pathology labs to request archived patient material for testing.

+ Receive and respond to telephone inquiries and e-mail messages from customers (physician offices and laboratories) and other medical professionals.

+ Act as a liaison between our customers and many of the companys internal departments including Translational Medicine, Legal, and IT Help Desk.

+ Work with the larger Dx Customer Operations team to streamline processes, ensure efficiency and improve existing standard operating procedures.



**Requirements:**




+ **Bachelors degree (Biology, Chemistry, Molecular Biology, or related field) or an equivalent combination of education and experience**

+ **1 to 4 years of prior Clinical lab, Patient Navigator or Client Services experience is preferred**

+ **Strong customer and patient focus with a demonstrated understanding of HIPAA requirements**

+ **Familiarity with basic laboratory and customer service-related systems such as LIMS and Salesforce.com**

+ Strong attention to detail and meticulous data entry skills

+ Ability to manage multiple tasks to completion in a dynamic office setting

+ Effective and professional communication skills for engagement with both internal and external personnel

+ Excellent written communication skills are required, including technical proficiency with Word, Excel, PowerPoint, etc.

+ Flexible team-player with the ability to take on new assignments



Must be a good problem solver, not black & white, and have strong customer service skills




**Why Kelly** **** **?**



Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.


**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

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Posted: 2021-01-11 Expires: 2021-02-11

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Clinical Services Specialist- Seattle Biotech

Kelly Services
Seattle, WA 98194

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