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16 days old

Clinical Support Specialist

Kelly Services
Auburn, CA 95603
**Clinical Support Specialist**


Location: Auburn, CA


Duration: Contract to Hire/Direct Hire


**POSITION SUMMARY:**


The Clinical Support Specialist plans, implements, maintains and provides technical support and training for the Electronic Health Record and EHR-related packages.


**DUTIES AND RESPONSIBILITIES:**


+ Acquire and maintain complete knowledge of functional areas of supported electronic medical and dental record applications.

+ Participate in workflow process redesign efforts.

+ Function as primary support for all EHR application functions.

+ Accountable for clinician adaptation to and optimization of the documentation and ordering tools within the EHR and EDR applications.

+ Evaluate and analyze changes and new functionality for EHR and EDR applications utilizing change management documentation.

+ Develop and maintain a Master Training Plan for the implementation of EHR and EDR applications/processes.

+ Develop training materials to facilitate adaptation and user understanding of functionality.

+ Develop and update documented process for EHR and EDR application downtime contingency.

+ Coordinate and lead training sessions with end users.

+ Ensure training is scheduled and completed for new users.

+ Test and troubleshoot problems with EHR and EDR applications. Determine if the errors are procedural or system application deficiencies.

+ Test and troubleshoot new modules, upgrades, and patches in EHR & EDR applications.

+ Provide user support and training, as needed, by monitoring help desk tickets and staff phone call. Refer issue to a higher level of support when needed.

+ Maintain knowledge of current technological developments/trends as related to duties.

+ Work with IT staff and Clinical Systems Administrator to analyze, plan, test, recommend and implement hardware and software directly related to electronic health systems.

+ Design and customize clinical templates, provider order sets, note titles, and GUI screen views, as appropriate.

+ Provide on-going system evaluation and maintenance to ensure optimal performance and utilization.

+ This role is required to occasionally participate in sanctioned community health events such as health fairs.

+ Maintain compliance with all state and federal laws and regulations, as they pertain to position including; HIPAA, Scope of Practice, Accreditation Standards, OSHA, and the Agencys Policies & Procedures.


**QUALIFICATIONS:**


+ Minimum 4 years experience in direct patient care (clinical, nursing, or allied health) or 2 years experience in clinical applications support in the healthcare industry or a degree in Medical Informatics.

+ Comprehensive understanding of clinical workflow and healthcare based information technology preferred.

+ Ability to work on multiple, concurrent, complex projects and prioritize urgency of each project.

+ Ability to provide a range of systems training and support activities for end users of varying skill levels.

+ Knowledge of Health Care Delivery System and HIPAA Security requirements preferred.

+ Demonstrated ability to communicate effectively with peers and superiors, speak in front of groups and write policies, procedures, memoranda and training materials. Ability to operate and communicate effectively while under pressure is essential.

+ Knowledge of computer maintenance, software support, cabling, security, hardware selection and installation preferred.

+ Able to work after-hours and on weekends, as needed. Available by phone afterhours and on weekends, as needed.

+ Ability to travel for training and to both clinic sites, as needed.


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-07-27 Expires: 2022-08-27

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Clinical Support Specialist

Kelly Services
Auburn, CA 95603

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