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Clinical Trial Learning and Development Operations Analyst

Kelly Services

Spring House, PA
Job Code:
Kelly Services
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Job Details

Job Title Clinical Trial Learning and Development Operations Analyst

Jobid US33MXGR_BH1413562

Location: Spring House, PA, 19477, USA

Description Kelly Services has an opening for a Clinical Trial Learning and Development Operations Analyst. The Clinical Trial Learning and Development (CTL&D) organization will develop strategy and delivery of industry leading training for investigator site staff and sponsor staff participating in sponsored clinical trials. This includes material design, development, and maintenance, and will also include delivery of training materials via an on-line Learning Management System (eLMS) which result in shortened study start-up cycle times, increased learning effectiveness for conduct of clinical trial activities and overall improved site staff satisfaction. The CTL&D organization is a critical component to the customer’s goal of becoming the Sponsor of Choice.

The Analyst, CTL&D Operations will be an Administrator/Training Manager of eLMS and the Clinical Trial Training Library. He/She will also contribute to project work delivery, manage CTL&D metrics and compliance reporting, work with CTL&D TA Leads and ensure the necessary technical connections with Drug Development and eBIS to ensure material is properly loaded into appropriate learning systems. The Analyst will also ensure maintenance of a fit for purpose training repository to ensure consistency among Therapeutic Areas and ability to re-purpose materials.


+ System Administrator/Training Manager, responsible for providing permissions to users, converting, loading, and testing content, for assigned Therapeutic Area Teams for Clinical Trial Training
+ Ensure training is appropriately assigned to investigator site staff within eLMS. Support study teams to ensure training is completed according to timelines and appropriately tracked
+ Responsible for coordination of timely notification of training assignments to site staff and sponsor staff as appropriate
+ Serves as the technical link between the trial teams, eBIS and LMS Vendors (ie Drug Dev, Bracket, etc.) including technical LMS support and delivering applicable training as required.
+ Responsible for maintenance of the training library, relevant workflows, and permissions, enabling easy access for re-purposing existing content where appropriate; Manages content of training repository with appropriate mechanisms in place to support version control and compliance
+ Responsible for central management of materials in partnership with CTL&D TA Lead
+ Responsible for successful migration of legacy training processes for defined studies; ensuring version control of training materials.
+ Contribute to lessons learned and overall continuous improvement; supports oversight of operations process, tools and reporting and ensures necessary training/ support established
+ Support reporting of performance metrics per CTL&D agreed KPIs. Proactively identify issues to study team contacts and collaboratively develop solutions.
+ Responsible for championing the Clinical Trial Training process and providing help across the organization through development of administrative procedures and documents

+ Bachelor degree is required.
+ At least 4-6 years of experience required; minimum 3 years of experience with a Learning Management System
+ Relevant experience associated with global clinical trials operations
+ Knowledge of document archiving with exposure to a regulated industry (i.e. Pharmaceutical, Telecommunication, Government, etc.) is required
+ Demonstrated proficiency in using enterprise business systems, processes and workflows is required
+ Strong communication skills are required.
+ Strong technical troubleshooting skills are required
+ A proven track record of working cross functionally with different levels within the organization is required; must have experience working with both internal and external customers to correct technical difficulties; must be customer focused and have the ability to interact with our Clinical Trial Investigators and their staff.
+ Must be proactive, and willing to challenge the status quo.
+ Knowledge of continuous improvement tools and application to business process are a plus
+ Experience working in a global environment; experience of working in a multi-cultural environment.
+ Ability to organize and manage workload and work independently
+ High quality work attitude with the needed focus on details and appearance
If you meet the qualifications above and are interested in pursuing this opportunity, please submit your resume for immediate consideration!

**Perks of being a Kelly employee:**

+ Weekly electronic pay
+ Access to more than 3,000 online training courses though Kelly Learning center
+ Group rate insurance options available immediate upon hire*
+ Service bonus plan and holiday pay*
+ Online application system
+ Never an applicant fee
*perks to be received upon meeting eligibility requirements

**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the Submit Resume or Apply Now button to submit your resume. If you have questions, the recruiter for this position can be reached via email at**

**Why Kelly** **®** **?**

With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevantprojects. Our connections can lead you to innovative scientific pursuits you’ll be proud to helpadvance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the worlda better place. Let Kelly fuel your career—connect with us today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connectwith us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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