23 days old

Cloud IT Systems and Applications Specialist

Kelly Services
San Jose, CA 95115
Cloud IT Systems and Applications Specialist

Location: San Jose, CA (on-site/hybrid)

Duration: Contract to hire

Pay: $40

Kelly Technology is currently recruiting for a Application Specialist to work on-site with our client in San Jose. The ideal candidate would have experience with Cloud Application Support and working with business units to roll out new applications and turning over support to service desk once apps are deployed.

**Essential Duties, Critical Success Factors, Responsibilities, Authorities and Required** **Interactions:**

+ Partner with business functions to deliver IT services: requirements gathering, testing, authoring support documentation, working with vendors, and providing user support

+ Turnover of application support to service desk

+ Coordinate integration of new business, such as acquisitions

+ Experience adhering to IT Governance especially Change Management

+ Perform end user training

+ Report on metrics for Incident Management

+ Lead small-to-medium size Information Systems projects

+ Provide end user support for Microsoft enterprise-level environment: Win10 PCs running Office 365 apps and business applications

+ Identity Management using Active Directory and other tools

+ Manage IT support tickets in the IT ticketing system within established service targets

+ Provide excellent hands-on customer support

**Education and/or Work Experience Requirements** **:**

+ Associates Degree or higher with a focus in Computer Information Systems or Related Discipline

+ Minimum 3 years supporting end-users in person and via phone and in an enterprise-level corporate IT environment

+ Experience as project member partnering with internal departments toward delivery of IT initiatives

+ Exceptional customer service orientation with strong communication skills

+ Windows 10 PC hardware / software troubleshooting

+ Installing, configuring, and troubleshooting MS Apps (including Outlook)

+ Active Directory object management including domain joined PCs and Shared Folder permissions

+ Fundamental TCP/IP, DNS network troubleshooting including supporting remote connections, VPN, firewalls, and routers

+ Ability to meet established service targets in fast paced environment

+ Writing technical documentation


Certifications: MS 365 Certified: Modern Desktop Administrator Associate; Cisco Certified Network Associate (CCNA); ITIL 4 Foundations; Dell

**Additional Requirements** **:**

+ Willing to work in a 24x7 environment

+ Standing or sitting for long periods of time may be necessary

+ Some lifting (greater than 25 pounds) may be necessary; Facilities, Materials and IT employees occasionally must lift at least 50-75 pounds

+ Some travel maybe required, but will not exceed 25%

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-27 Expires: 2021-09-27

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Cloud IT Systems and Applications Specialist

Kelly Services
San Jose, CA 95115

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