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26 days old

Collection Agent

Kelly Services
Mesa, AZ 85213
Whats next for you? This great job. Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in.


Were hiring Collections Agent in Mesa, AZ!


Location: Hybrid (3 days home, 2 in office)


Pay rate: $16.62/hr


Training schedule (2 full weeks):


Monday-Friday 8am-5pm


After training ROTATING Normal schedule is:


Monday, Tuesday, Wednesday, Friday 10am-7pm MST & Saturday 6am-3pm


Monday- Friday 10am-7pm MST


What's a typical day as a Collections Agent?


This is a call center environment. 100% inbound calls.


The agent will be required to conduce in-depth conversations with clients, show good judgement in choosing an appropriate workout solution that best meets the needs of the customer and adheres to internal policies.


Candidates will be required to complete in office training at local site and will be a combination of work from home and in office.


The main objective is to help customers in some sort of financial hardship (i.e. medical expenses, refrigerator goes out, car breaks down/accident, change in employment, etc.)


We recognize that their customers go through different kinds of hardships throughout life, and sometimes, those hardships prevent our customers from maintaining payments


Objective is to determine what caused these customers to be unable to pay and what possible next steps are


As a collection agent will need to figure out what the length of the hardship is (how long will it prevent the payments from resuming,) establish what the customer's ability to pay is, etc.


Required Qualifications:


-Effective Communication

- Critical thinking

- Conflict Management

- Customer Focused

- Proficient computer skills with the ability to multitask throughout applications and ability to listen and type

- 2-3 years of experience in customer facing roles (in person or over the phone in a fast paced environment)


Preferred Qualifications:


- Bilingual Spanish/English (highly preferred)


- Ability to problem solve and ability to think outside the box to have in-depth conversations with clients that will be challenging


Whats Next?! Click apply now!


Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still part of our network. That means all our recruiters will have access to your profile, expanding your opportunities even more.



**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-09 Expires: 2022-10-10

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Collection Agent

Kelly Services
Mesa, AZ 85213

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