20 days old

Collections Agent

Kelly Services
Norfolk, VA 23509
Kelly Services is seeking **Collections Agents** for a premier company located in Norfolk, VA.

Duration: long-term contract (min 6 months)

Pay rate: $18 20/hr


+ Contact Customers to pursue for payment

+ Reviews all customer AR balances to ensure billing/invoice and payment accuracy

+ Serve as main contact on all accounting aspects of the customers account

+ Exhibit an understanding of the company capabilities and service, and effectively communicate all policies and terms to the customer

+ Provides regular two-way communication between the customer and ZIM to provide strong representation and set proper customer expectations

+ Act as Liaison between customer and Dispute team to facilitate timely resolution and payment

+ Investigate and recommend solutions to clear all service failures and other issues that may prevent prompt payment from being received and applied.

+ Handles the customer's concerns by escalating the customer's complaints, disputes or inquiries to the appropriate internal departments or to management as needed

+ Issue timely and complete account statements.

+ Provide invoices and detail for invoices

+ Provide the Credit and Collection management staff with regular input on all account activity, including status and call reports on a weekly basis

+ Coordinate dunning process

+ Contact customers to obtain information like email or phone

+ Ensure customers paying to correct bank account

+ Ensure customers paying to correct name in compliance with banking requirement

+ Work with Customer Service to determine how to meet customer needs that are outside our normal AOR

+ Perform manual processes to meet customer needs that are outside our normal AOR

+ Supports cash flow target by ensuring that all processes and procedures are completed, quality standards are met, and that customer accounts are handled effectively and efficiently

+ Research and validate credit balances on accounts

+ Identify all payment discrepancies and obtain remittance details from customers or internal departments to ensure prompt resolution of residual balances.

+ Research, resolve, and reconcile all unapplied receipts

+ Encourage customer to utilize credits

+ Coordinate refund


+ Minimum of three years of collections/AR/industry and/or related experience

+ Strong knowledge of commercial collections experience

+ Experience in the Shipping Industry preferred

+ Accounting software - SAP knowledge in FI/CO and MM modules (preferred)

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-06 Expires: 2021-10-07

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Collections Agent

Kelly Services
Norfolk, VA 23509

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