16 days old

Collections Analyst

Kelly Services
Kissimmee, FL 34746
Kelly Services is looking for a Contact Center Collections Analyst

This is a Temporary/Contract position-duration of 3-4months.

Start Date: ASAP

Rate of Pay: $16.42

The objective of the CSR Collection Analyst is to perform a range of routine to complex collections duties. Performs as the Authority's internal debt collections agent. Responsible for activities and functions to recover and collect billing debt for open accounts and closed accounts prior to them being transitioned to external collection agencies. Reports directly to the Collections Supervisor.

Summary of the skills set needed to perform in this role below:

1. Review delinquency reports, payment and credit history to determine appropriate collection action for each delinquent account.

2. Analyze status of the account, the billing cycles and due dates to determine timeliness of proposed payment schedules.

3. Initiate collection calls regarding payment arrangements, scheduled notices and impending shut off actions for non-payment or for dishonored checks and relate the urgent nature of the delinquency to the customer while remaining professional and courteous.

4. Analyst will review any unusual payment arrangements with a goal of obtaining payment in full before the next billing due date.

5. Monitor payment arrangements to assure payment in full or discontinuance of service and initiate calls to customers.

6. Research payment history special handling history, third party guarantors and deposit requirements as requested by customer or in response to the reviewing and monitoring of various reports.

7. Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and effective manner.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-09-04 Expires: 2020-10-05

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Collections Analyst

Kelly Services
Kissimmee, FL 34746

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