27 days old


Kelly Services
Bonita Springs, FL 34135
Collection Agents (also called Client Account Coordinators) needed in Bonita Springs, FL

These are temp-to-hire opportunities with a stable and rapidly growing organization that has cornered the market on rental equipment.

Payrate: $19 - $21/hr. (depending on experience)

Hours: Monday Friday from 8 a.m. - 5 p.m. (these are "in-office" positions)

Job Description:

Customer Account Specialists ensure that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding DSO . This position reports directly to the Collection Manager and primary focus is to manage accounts assigned in your portfolio to pay within stated customer terms. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.


+ Solve delinquencies on accounts within your portfolio.

+ Proactively initiate escalated customer contacts to reduce open Accounts Receivable.

+ Build and maintain relationships with Internal Sales Management Teams and external customers

+ Provide support to team members to maintain awareness of target KPIs.

+ Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.

+ Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.

+ Assist with on-boarding of new customer contracts and documentation of special handling accounts.

+ Assist in projects, process improvements, and other collection related tasks as identified by management.

Professional Experience:

+ 2+ years experience managing B2B collection portfolios


+ B2B Collections experience

+ Professional Telephone Etiquette

+ Advanced Microsoft Excel and Word

+ Strong sense of Urgency and Customer Focus

+ Skilled in both Verbal and Written Communication

+ Organizational and Time Management Skills

+ Ability to work with minimal supervision and think logically & constructively

+ Creative Problem Solver

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.


Posted: 2022-07-15 Expires: 2022-09-08

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Kelly Services
Bonita Springs, FL 34135

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