25 days old

Collections Representative

Kelly Services
Lansing, MI 48915
**Collections Representative**

**Lansing, MI**

**$16 - $18/hr**

**Temporary to Hire**

**Monday - Friday; 8:30am to 5:00pm**

**Kelly Services has recently partnered with our customer in the manufacturing industry, seeking a Collections Representative.**

**The Collections Representative will actively manage an A/R portfolio of national customer accounts within the corporate accounts team.**

**This role is responsible for researching and reconciling customer disputes, payments, credits, invoices, and contracts to reflect the proper status and balance of the customer's account receivable and ensure timely payment recovery on invalid short payments/claims. Position handles significant high volumes of transactions which requires fast decision making and a self-starter requiring minimal supervision.**


+ Develop and maintain positive working relationships with all internal/external customers within assigned A/R portfolio

+ Monitor and track the daily analysis of billing discrepancies, past due invoices, customer disputed invoices/short-payments and unapplied cash on a very high volume-based activity

+ Identify billing discrepancies (EDI/ Third Party Portal/ Electronic billing/ 3-way match), disputes and transaction issues preventing payment, address and facilitate resolution to maximize cashflow and minimize accounts receivable delinquency

+ Prioritize collection calls, account reconciliations, disputes and/or discrepancies to be resolved

+ Follow-up on previous collection and dispute resolution efforts to ensure payments are received within the agreed payment terms

+ Record detailed notes of all collection activity related to customer accounts and document root causes at transaction level

+ Maintain weekly, bi-weekly, and monthly spreadsheets/department account reporting (includes record of disputes, internal/external customer correspondence, actions taken and escalation points).

+ Keep management informed of all potential risk exposure discovered during collections process

+ Collaborate and interact cross functionally with varying levels of business stakeholders and management at local plant/mill and sales level to obtain necessary information to resolve aged A/R balances

+ Recommend accounts for final demand, write-off, bad-debt reserve, and/or payment plans

+ Report risk exposed accounts for credit review to credit department


+ Associate or Bachelors Degree in Business or a related field preferred

+ 5 years of experience working with large corporate ERP such as JDE or Oracle

+ 5 years customer service, dispute resolution, cash application research/ analysis, account reconciliation and/or overall Accounts Receivable experience in a large manufacturing company

+ Awareness and understanding of SOX audit requirements in a publicly traded company

+ Knowledge of MS Office Software applications, including Excel. Must exhibit intermediate Excel skills at a minimum

+ Must be able to work independently with initiative in a fast-paced environment

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-12 Expires: 2021-12-13

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Collections Representative

Kelly Services
Lansing, MI 48915

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