Job #3938910


Kelly Services is looking for an experienced Collections Supervisor for a company in Jacksonville, FL location.


+ This position is a Direct Hire

+ Salary starts at $60k+ DOE


Requirements


+ 3rd party Collections experience within the last 18 months

+ Call center /team lead experience.


Functional responsibilities:


+ Daily supervision and promoting development of team members

+ Handle Escalations

+ Identify advisor training and development needs

+ Monitor and measure advisor performance

+ Provide coaching

+ Provide formal and informal performance feedback, both team based and one-to-one, and take corrective action as required

+ Hold regular team meetings

+ Support career path development for advisors

+ Promote positive behavior by leading by example

+ Mentoring

+ Monitor and meet defined performance goals

+ Meet quality evaluation/monitoring goals

+ Participate in hiring and training development as needed

+ Perform HR and administrative tasks

+ Conduct yearly one on ones and yearly focal reviews


Education, Experience includes:


+ Proficiency in team management skills to hold meetings and conduct performance reviews to help advisors meet performance targets

+ Proficiency in advisor development to assist in meeting performance targets through hiring, coaching, mentoring

+ Ability to calibrate advisor performance to the targets through monitoring and coaching

+ Ability to communicate and resolve issues that affect performance

+ Ability to share operational improvement and take action with other teams

+ Ability to manage projects to improve employee performance

+ Ability to handle escalations from their advisors

+ Ability to escalate issues to their supervisor or other internal departments

+ Ability to lead advisors to meet performance criteria

+ Demonstrated language fluency in English (ability to comprehend training and procedures in English)

+ Demonstrated ability to write in English


Questions about this position? Reach out to Alexis.lugo@kellyservices.com


407-434-1976


Job #3938910


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.