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Complaint Analyst

Kelly Services

West Chester, PA
Job Code:
  • Engineering
Kelly Services
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Job Details

Job Title Complaint Analyst

Jobid US33MXGR_BH1436736

Location: West Chester, PA, 19381, USA

Description Kelly Services has an opening for a Complaint Analyst in West Chester, PA for an assignment budgeted through November 2 with possibility of extension. The Complaint Analyst is responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation, documentation, follow-up, regulatory reporting and metrics. The Customer Quality Specialist is responsible for the oversight and direct support of technical evaluations and investigational tasks required for complaint processing/closure. The Customer Quality Specialist works collaboratively with Quality, Engineering, Manufacturing, Product Development and other functional experts.

· Directly interface with Hospitals, Surgeons, and Internal employees for reporting of complaints and adverse events
· Interact positively with customers, patients, internal/external business partners and colleagues
· Adhere and comply to work instructions, standard operating procedures, and regulations
· Expedite investigations by collaborating with internal/external business partners
· Achieve productivity targets
· Fully training within three months of hire
· Achieve accuracy targets for complaint documentations
· Participate in projects and events
· Complaint determination
· Reportability assessments
· Conduct follow-ups with complainant, reporters
· Checking your own work
· Updating SharePoint
· Tracking complaints in the process for closure
Ø Participate in CAPA activities and act as CAPA task owner as required
Ø Updating and revising work instructions
Ø Prepare responses to customers
· All other duties as assigned

· Ability to work in a cross-functional matrix environment
· Active listening/ phone skills
· Collaboration and teaming skills
· Critical thinking skills
· Detail orientation
· Organization skills
· Prioritization and multi-tasking skills
· Strong verbal and written communication skills
· Knowledge of basic medical terminology
· Proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)
· Continuous learner
· Global mindset
· Accountability for own work
Ø Problem solving/Root cause analysis skills


+ Bachelor’s Degree or equivalent experience
+ Requires 2-4 years of related work experience
+ RAC or ASQ certifications a plus
If you meet the qualifications above and are interested in pursuing this opportunity, please submit your resume for immediate consideration!

**Perks of being a Kelly employee:**

+ Weekly electronic pay
+ Access to more than 3,000 online training courses though Kelly Learning center
+ Group rate insurance options available immediate upon hire*
+ Service bonus plan and holiday pay*
+ Online application system
+ Never an applicant fee
*perks to be received upon meeting eligibility requirements

**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the Submit Resume or Apply Now button to submit your resume. If you have questions, the recruiter for this position can be reached via email at**

**Why Kelly** **®** **?**

With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevantprojects. Our connections can lead you to innovative scientific pursuits you’ll be proud to helpadvance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the worlda better place. Let Kelly fuel your career—connect with us today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connectwith us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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