21 days old

Complaint Evaluator - Global Product Surveillance Quality Associate I

Kelly Services
Brooklyn Park, MN 55443
Kelly Services is currently seeking a Complaint Evaluator - Global Product Surveillance Quality Associate I in Brooklyn Park, MN to work a contract assignment of 12 months for one of our top clients. Kelly is a full service workforce solutions provider to 98% of the Fortune 100 companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.

**Primary Responsibilities of the** Complaint Evaluator - Global Product Surveillance Quality Associate I **includes:**

**Looking for candidates with complaint line experience with medical device/regulated industry experience.**

Top 3 must haves:

1) Attention to detail

2) Medical device experience

3) Solid written and verbal communication skills

Top 3 Technical skills needed:

1) Computer skills for word processing and complaint processing

2) Ability to prioritize work to meet deadlines

3) Ability to read prints and other technical documentation


+ This position is responsible for performing complaint evaluation and investigation activities, documenting results of these activities and initiating further nonconformance investigation as applicable.

Essential Duties and Responsibilities:

+ Process complaint investigations

+ Collect necessary complaint evaluation information

+ Document complaint investigation and sample evaluation results

+ Respond to customer complaints (written or verbal), following review by higher level specialist

+ Timely closure of complaint evaluations, as per procedure

+ Manage workflow; identify and escalate issues as needed

+ Perform trend reporting and escalate results for consideration of necessary actions

+ Participate in process improvement activities and projects


+ Working knowledge of FDA Quality System regulations and application of Good Manufacturing Practices.

+ Ability to prioritize multiple projects to ensure compliance with regulations and standard operating procedures.

+ Solid written/verbal communication and organizational skills.

+ Knowledge and application of computer systems for word processing and complaint management.

+ Ability to work with cross-functional teams and to interact effectively with peers, management, and internal customers.

**Education and Experience Requirement of the** Complaint Evaluator - Global Product Surveillance Quality Associate I **includes** :

+ A minimum of an Associates Degree required (preferably in nursing, pharmacy, medical technology, engineering or scientific background (MLT, LPN, RN)).

+ Bachelor degree and /or clinical certification (MT, RN) preferred.

+ 1-3 years work experience in a cGMP related industry or in a clinical setting.

**Additional Information:**

+ Contract assignment, duration 12 months.

+ Work schedule: full-time, first shift; Hours: Flexible: 8 4:30/5 or 7 3:30/4

**Kelly Temporary Employee Perks:**

+ Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchaseand the coverage is portable*

+ Service bonus plan and Holiday pay plan, if qualified

+ Weekly electronic pay options

+ Free online training campus available

+ Exclusive online employee community

+ Corporate discounts

**Apply Now!**

This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position you must submit your resume to the Scientific Recruiter listed below:

Please email your resume directly to Sandy at: [reference BH Job #3149627]

Thank you for your interest in the assignment.

**Why Kelly** **** **?**

Kelly Science & Clinical is your connection to premier scientific and clinical companies looking to hire talented people just like you. Every day, we match science professionals with dream jobs that fit their skills and interestsits the way we think job searching should be. Nearly 100 percent of our science recruiters have a professional background/education in science, so we know a thing or two about the science market and how to get you noticed.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-11 Expires: 2020-12-12

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Complaint Evaluator - Global Product Surveillance Quality Associate I

Kelly Services
Brooklyn Park, MN 55443

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