1+ months

Complaint Handling Specialist - REMOTE

Kelly Services
Hopkinton, MA 01748 Work Remotely
**Complaint Handling Specialist REMOTE Hopkinton, MA**

Kelly Services is currently seeking **Complaint Handling Specialist REMOTE** for one of our top clients in **Hopkinton, MA**

**JOB TITLE:** **Complaint Handling Specialist - REMOTE**

**WORK LOCATION:** Can work Remote, will work east coast hours - Team located in Hopkinton, MA

**DURATION:** 14 Months (Temporary / Contract)


Location - Can work Remote, will work east coast hours

Schedule - 40 hours Monday-Friday standard business hours.

**Purpose of the main job**

As a Complaint Handling Specialist, you will be a valued team member of Global Quality Systems supporting entities with complaint handling activities. In this role you will process product complaints per the global and site level procedures in alignment with applicable standards and regulations.


Develop subject matter expertise in multiple complaint handling systems and processes to support global entities

Edit and Review each complaint, including to determine eligibility for adverse event reporting or escalation.

Evaluate and track complaints through complaint process workflow to closure

Coordinate complaint closures per established business metrics.

Ensure completeness of complaint files prior to closure

Coordinate with team members in obtaining any missing information.

Collaborate with a variety of diverse persons such as Engineers, Scientists, Clinical Specialists, Field Service Engineers, Professional Customers and Manufacturing personnel to facilitate the complaint investigation process globally.

Assist with internal/external audits in support of complaint handling

Compile complaint trends for management reviews and support of product reliability reviews

Coordinate and compile department metrics to support management review meetings


Education - Bachelor Degree in Life Sciences or equivalent work experience

Required work experience related to position - Two to five years experience processing complaints in highly regulated medical device or biotech industry

Special requirements

Ability to work in a matrixed organizational structure, developing strong relationships with multi-national business partners

Exceptional attention to detail

Ability to take direction and multi-task in a fast-paced environment

Ability to work independently with minimal supervision

Strong data analysis skills and proficiency in electronic data management systems

Superior interpersonal, verbal and written communication skills

Exceptional organizational, negotiation, and problem-solving skills

**Why Kelly?**

Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.

As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group-rate insurance options available immediately upon hire*

**Let us help advance your career today.**

**Why Kelly** **** **?**

Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-08-18 Expires: 2021-10-18

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Complaint Handling Specialist - REMOTE

Kelly Services
Hopkinton, MA 01748

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