14 days old

Computer Support Associate

Kelly Services
Waterloo, IA 50703
**Kelly Technology is seeking a Computer Support Associate for one of the world's top leaders in manufacturing, construction and agriculture. This is a contract role and is on-site in central Waterloo, Iowa.**

**Your Responsibilities:**

+ Apply technical knowledge to provide basic day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.). E.g. following established procedures, in order to contribute to the smooth running of that environment.

+ Perform/monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix. E.g. management of onsite desktop hardware, software troubleshooting, printer hardware management, and smart hands support for the server / network teams.

+ Provide support for conference rooms, asset lifecycle management, and computer deployments for unit customers.

+ Perform/monitor standard processes or operations that are highly stable and/or relatively consistent in how to fix. E.g. imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

+ Document recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. E.g. updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

+ Responsible for effective e-mail communications and ability to create and maintain basic documents/records. E.g. contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, handling standard facilities administration requests

+ Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.

+ Maintain equipment, supplies, data supporting processes or operations. E.g. scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, interacting with suppliers, understanding basic printer operations to replace toner and pickup rollers, performing troubleshooting by following KB article to resolve end user tickets.

**Additional Information:**

+ The schedule for this role will be from 7 AM - 3:30 PM and will work onsite immediately.

+ There is a weekend on-call rotation that this position will be a part of.

+ OT is possible.

+ Metatarsal shoes are required on the first day.

+ Some travel between Waterloo area locations is possible.

**Job Requirements:**

+ Knowledge of computing and networking concepts and fundamentals.

+ Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

+ Knowledge of computer security policies and a general overall knowledge of computer security concepts.

+ 1 year or more IT experience preferred, but recent college graduates will be considered.

**Education Requirements:**

+ Degree in an Information Technology discipline or equivalent experience.

+ High School or secondary diploma or equivalent.

**About Our Company:**

With Kelly, youll have direct connections to leading IT organizations in the best companies around the globeoffering you the chance to work on some of todays most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. Last year, we found 10,000 opportunities for IT professionals. We work with 99 of the Fortune 100 companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

As a Kelly Technology employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center, including accredited courses to obtain IT certifications, as well as PDU-approved courses

+ Weekly pay

+ Group-rate insurance options available immediately upon hire*

*Available for purchase and administered by a designated third-party vendor

Let us help advance your career today. **Apply now!**

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

By partnering with Kelly Technology, youll have direct connections to top companies around the globegiving you the chance to put your tech skills to work on some of todays most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. Were here to help you gain experience, keep learning, and move your career forward.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-06-13 Expires: 2022-07-14

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Computer Support Associate

Kelly Services
Waterloo, IA 50703

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