1+ months

Conference Manager

Kelly Services
Keswick, VA 22947
We have an exciting Conference Manager opportunity with a luxury resort in Charlottesville, Virginia. This is an immediate Direct Hire position with an excellent benefits package and team-oriented work environment. This position is responsible for planning, organizing, and coordinating guest room blocks and meeting & events for assigned group accounts, in accordance with hotel policies and quality standards, to ensure customer satisfaction, maximize profitability and generate repeat group business. Monitor all contractual agreements pertaining to guest room blocks, meeting space, food and beverage and special concessions. Effectively communicate to all hotel departments the information necessary to successfully execute the groups needs while maintaining a good client relationship.

**Job Responsibilities**

+ Always treat guests with courtesy and respect in a variety of situations

+ Ability to work under pressure and in a fast-paced environment.

+ Maintain strong client relations and ensure that group specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.

+ Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary.

+ Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses and validate with client via turnover letter.

+ Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues.

+ Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance.

+ Participate in site visits and plan meetings for upcoming groups and potential affiliate business.

+ Verify credit information submitted in account management software system at point of turnover, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure.

+ To understand and respond to all guest needs and requests in a timely and professional manner.

+ Act as liaison between hotel and meeting planner to ensure a successful event. This includes obtaining rooming lists, establishing billing, overseeing group room blocks, welcoming VIP's, overseeing amenity requests, handling on site event logistics, coordinating outside vendors, and enforcing the contract.

+ Plan group's food and beverage events, including assistance with menu and wine selection, decorations, entertainment, and audio visual.

+ Create and execute accurate banquet event orders that include detailed information on the agenda, menu items, room set up, and billing arrangements.

+ Review all bills that are sent to the client, ensuring they are accurate and timely in order to maximize return business. Compile any cancellation/attrition charges for the group. Send thank you notes and meeting critiques with every bill, and ensure any feedback is communicated and responded to according to hotel guidelines.

**Required Qualifications:**

+ A minimum of one-year previous Convention Services or Catering experience, preferably in an upscale local or boutique hotel. Proven experience working with sales, food and beverage, and culinary teams to execute events.

+ Attention to detail; mature, professional interaction with employees, guests and business contacts

+ Ability to work independently, make good decisions, prioritize work, handle multiple tasks at the same time.

+ Act effectively under pressure.

+ Ensure accurate records are maintained.

+ Organized and self-motivated.

+ Knowledge of hotel and competitive market

+ Language Skills: Good communication skills, both verbal and written. Ability to interpret and communicate hotel policy and culture to client. Ability to communicate clients requests to hotel staff and management. Ability to read, analyze and interpret general business reports. Ability to write reports, business correspondence and procedural manuals.

+ Mathematical Skills: Must have the mathematical ability to add, subtract, divide, and multiply. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages


If you meet the above requirements and would like to be considered for employment, please send your resume with Conference Manager in the subject line to (

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-03-09 Expires: 2022-06-09

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Conference Manager

Kelly Services
Keswick, VA 22947

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