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Consumer Service Specialist

Kelly Services


Location:
Mason, OH
Date:
04/25/2018
2018-04-252018-05-24
Job Code:
US249BAS_BH1364726
Kelly Services
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Job Details

Job Title Consumer Service Specialist

Jobid US249BAS_BH1364726

Location: Mason, OH, 45040, USA

Description Kelly Services is currently seeking a Consumer Service Specialist for one of our top clients in Mason OH area.

Pay: 13.62/hour

Schedule: Monday-Saturday 12:30-9pm

Location: 4000 LUXOTTICA PL MASON OH 45040

Summary:

The Consumer Services Team provides telephone and email support of Retail contact Lens eCommerce business. The consultants must quickly master a deep knowledge of contact lenses.

Details:

• Communicating effectively and professionally with customer via phone, email and potentially live chat

• Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service

• Explaining pricing and insurance benefits

• Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns

• Using up-sell and cross-sell techniques to maximize revenue

• Partnering with doctors to ensure prescriptions are valid

• Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical

SKILLS:

• Sales and Customer Service

• Previous experience with consultative sales in an optical store setting is highly preferred

• Must have demonstrated outstanding customer service and sales skills through high quality scores

• Must be able to calculate figures and amounts

• Previous online chat experience is highly preferred

• Willing to work from corporate office

• Exceptional communication skills (oral, written, listening)

• Working knowledge of basic Microsoft applications including but limited to Word and Excel

• Able to adapt to evolving policies, procedures, and systems

• Strong organizational skills with the ability to coordinate and prioritize multiple tasks

Requirements:

Customer Service Evaluation with an 80% completion rate

Personal Questionnaire

Education: High School Diploma or Equivalent

Have questions? Chat with me: https://flashrecruit.com/user/AmandaSpinasanto

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at AMAS407@kellyservices.com at http://AMAS07@kellyservices.com/ with your resume attached and CSS Cincinnati in the subject line.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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