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Consumer Service Specialist

Kelly Services

Mason, OH
Job Code:
Kelly Services
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Job Details

Job Title Consumer Service Specialist

Jobid US249BAS_BH1364726

Location: Mason, OH, 45040, USA

Description Kelly Services is currently seeking a Consumer Service Specialist for one of our top clients in Mason OH area.

Pay: 13.62/hour

Schedule: Monday-Saturday 12:30-9pm

Location: 4000 LUXOTTICA PL MASON OH 45040


The Consumer Services Team provides telephone and email support of Retail contact Lens eCommerce business. The consultants must quickly master a deep knowledge of contact lenses.


• Communicating effectively and professionally with customer via phone, email and potentially live chat

• Investigating and answering customer inquiries regarding orders, returns, shipments, products and overall customer service

• Explaining pricing and insurance benefits

• Placing outbound telephone calls or composing outbound emails to follow-up with customers who have issues or concerns

• Using up-sell and cross-sell techniques to maximize revenue

• Partnering with doctors to ensure prescriptions are valid

• Scheduling eye exams for patients of doctors next to Lenscrafters, Pearle Vision, Sears Optical and Target Optical


• Sales and Customer Service

• Previous experience with consultative sales in an optical store setting is highly preferred

• Must have demonstrated outstanding customer service and sales skills through high quality scores

• Must be able to calculate figures and amounts

• Previous online chat experience is highly preferred

• Willing to work from corporate office

• Exceptional communication skills (oral, written, listening)

• Working knowledge of basic Microsoft applications including but limited to Word and Excel

• Able to adapt to evolving policies, procedures, and systems

• Strong organizational skills with the ability to coordinate and prioritize multiple tasks


Customer Service Evaluation with an 80% completion rate

Personal Questionnaire

Education: High School Diploma or Equivalent

Have questions? Chat with me:

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at at with your resume attached and CSS Cincinnati in the subject line.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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