14 days old

Contact Center Billing Analyst

Kelly Services
Kissimmee, FL 34746
Kelly Services is looking for a Customer Service Billing Analyst.

This is a temporary assignment. Duration- 3-4 months

Start date- ASAP

Pay Rate- $16.42

The objective of this assignment is to perform billing research and all customer billing functions. Perform a range of billing oriented duties ranging from routine to complex to ensure accurate, complete, and timely processing for all billing services. Employee must also exercise tact, courtesy, and firmness in all contacts with customers and the general public by performing the following duties.

**The necessary skill set is identified below.**

1. One year relevant job experience

2. Reviews, researches and prepares customer accounts for billing.

3. Prepares the daily utility billing by reviewing exception reports; submits corrected bills, handles manual adjustments to customer accounts.

4. Responsible for quality control from a billing perspective on all rate changes.

5. Maintains meter inventory, meter sets, removal and exchanges

6. When necessary, assists customer service representatives with account inquiries.

7. Verify meter reads are imported accurately to the billing system or manually validate meter reads.

8. Create appropriate batch as needed for each billing cycle.

9. Review and update billing exceptions.

10. Analyze completed service orders and billing systems records to ensure proper charges are applied.

11. Explain monthly billing methodologies, rates, fees, and all account charges and payments; explain payment services offered and options available.

12. Calculate rates and perform any adjustments, as needed, for transfer of service, initial and/or final bills, rate changes, all fees, etc.

13. Provide input to supervisor on creating/updating Standard Operating & Billing Procedures.

14. Monitor all billing functions to ensure prompt and accurate billing updates.

15. Trouble shoot abnormalities with AMI meter reading exceptions, create proper service orders for specific repairs needed in the field.

16. Perform all other duties as assigned


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-04 Expires: 2020-10-05

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Contact Center Billing Analyst

Kelly Services
Kissimmee, FL 34746

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