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7 days old

Contact Center Customer Service

Kelly Services
Arlington, TX 76015
At Kelly, we provide top talent with **What's Next** in their careers!



We are currently seeking **Contact Center Customer Service** at one of the nation's leading Pharmacy Solutions Company, located in ARLINGTON, TX.



**SUMMARY**



Provides customer support services via telephone.



**DUTIES AND RESPONSIBILITIES**




+ Receives in-bound communications from customers and/or facility personnel. Documenting real-time call in CRM, following customer-centric questioning to gather pertinent facts, recording situation electronically, and forwarding concerns to appropriate functional area for resolution. Associate will assist with follow-up on issues and serve as point of contact between client and company to ensure customer satisfaction and positive customer outcome.

+ Determines type of inquiry, documenting issue into CRM database, assigning each issue by functional area (Ops, Clinical, Billing, Client Services and CSR) for investigation, resolution, and follow-up.

+ Works with other functional areas to resolve customer issues, documents case in the system database, and notifies appropriate parties of what course of action needs to be taken for resolution.

+ Works with Pharmacy General Managers and RBOs to resolve customer concerns and issues.

+ Works with associates in other functional areas, regional account management representatives and regional operations to resolve customer service problems.

+ Works with patients, collecting customer satisfaction information to satisfy requirements based on quality of service.

+ Performs other tasks as assigned.

+ Conducts job responsibilities in accordance with the standards set out in the Companys Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Each essential function is required, although reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



**QUALIFICATIONS AND EXPERIENCE**




+ Required 1 YEAR call center experience, handling high inbound call volume

+ Desired: Previous experience in Healthcare

+ Candidate should expect to work the schedule for a least 1 year

+ Candidates will be required to work Thanksgiving, Christmas and New Years

+ Required: Ability to communicate clearly both written and verbal formats.

+ Ability to use Microsoft Office (Outlook, Word)

+ Desired: Ability to use Excel, Word, PowerPoint



**EDUCATION**




+ Required: High School Diploma or Equivalent

+ Desired: Associates/Bachelors degree



**SCHEDULE AND COMPENSATION**




+ Hiring for 2nd Shift and 3rd Shift

+ $15.00

+ Long-term Contract



Apply Today!




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-14 Expires: 2020-10-15

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Contact Center Customer Service

Kelly Services
Arlington, TX 76015

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