15 days old

Contact Center Customer Service Inbound I

Kelly Services
Austin, TX 78703
Contact Center Customer Service Inbound I - Bilingual Call Center Service Agent 1 THE ROLE The Service Agent I is responsible for providing a superior banking experience for members of the credit union. Under direct supervision, provides assistance to internal and external members by handling a high volume of calls covering the full range of members services in a prompt and professional manner. This position is a combination of needs fulfillment, problem resolution and member education. THE RESPONSIBILITIES Demonstrates comprehensive knowledge and competent delivery of all products and services by phone and through other electronic channels Provides an excellent member experience by relating well to the member, identifying member needs and recommending appropriate products and services Communicates effectively during the initial call to minimize the need for future contact and escalation or requests assistance in order to provide complete resolution and member satisfaction Displays professional telephone etiquette with members and potential members while providing assistance with their banking needs Creates memorable and positive experiences with every member interaction by consistently going above and beyond our members expectations while acting responsibly in the members and the Credit Unions best interests Communicates and coordinates effectively with other departments within the organization to enhance member experience Demonstrates the ability to de-escalate issues involving upset and/or concerned members Educates members and promotes the use of various remote services for added member convenience.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-20 Expires: 2020-12-21

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Contact Center Customer Service Inbound I

Kelly Services
Austin, TX 78703

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