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Contact Center Customer Service Inbound I

Kelly Services


Location:
Eagan, MN
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US41ALSW_BH1436334
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Contact Center Customer Service Inbound I

Jobid US41ALSW_BH1436334

Location: Eagan, MN, 55121, USA

Description Kelly Services is currently hiring multiple Medical Banking Specialists for a temporary to hire opportunity in Eagan, MN.

**Start Date:** 6/25/18

**Pay Rate:** $15 per hour / 15.50 per hour for bilingual talent

**Job Type:** Temp to hire

**JOB SUMMARY:**

This position is responsible for creating and maintaining positive customer relationships and respond to customer inquiries regarding all spending account products in a call center environment. Proactively providing information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers.

**JOB FUNCTIONS:**

· Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.

· Consistantly provide accurate information to customer inquiries in accordance with company inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.

· Educate customers on company products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.

· Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.

· Build rapport by offering information and services beyond the customer’s initial inquiry.

· Assist and educate company Health Guides through complex spending account issues.

**REQUIRED QUALIFICATIONS:**

· High school diploma or equivalency.

· One to two years Customer service experience.

· Demonstrated PC navigation and data entry skills.

· Strong oral and written communication skills.

· Strong problem solving and decisions making skills.

· Strong organizational skills.

· Demonstrated skills as an empathetic and compassionate communicator.

· Demonstrated ability to establish and maintain positive interpersonal relationships

· Demonstrated ability to enhance or develop new skills in response to changing expectations.

P **REFERRED QUALIFICATIONS:**

• Previous banking or financial services experience

Apply Today!

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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