18 days old

Contact Center Customer Service Inbound I

Kelly Services
Modesto, CA 95357
Contact Center Customer Service Inbound I - CONSUMER SERVICES REPRESENTATIVE-SOCIAL SUMMARY Under general supervision, interacts with consumers on various web platforms. Acts as a liaison across the Internet; participating in minute-by-minute online conversations by answering questions, offering solutions and mediating conversations on various social networking sites. Provides overflow support to Consumer Services Representatives by receiving phone calls, email, correspondence, and chat messages from consumers ranging from general product questions to quality assurance issues and responds to them in a professional and timely manner. ESSENTIAL FUNCTIONS Engages in consumer contact through various social media sites e.g. Facebook, Instagram, Twitter and other consumer communication platforms e.g. weblogs, chat, and text within prescribed department guidelines etc. . Supports the development of consumer satisfaction and loyalty by answering questions and addressing consumer issues in a timely manner. Maintains legal compliance in all consumer communications. Receives and processes communications from consumers; replies to communications in an efficient and timely manner as determined by company policy and department performance standards. Executes an automated system to print, collate, and mail consumer correspondence. Works with the onsite rebate staff and third party resources to expedite processing of consumer submissions for rebates, money back offers, coupons and promotional items. Participates in job related events and frequent training to maintain a high level of product and corporate knowledge regarding consumer issues, our products, corporate and community programs, tasting room activities, and public relations events. Stays current on leading industry issues that affect consumers social media trends, nutrition, ingredients labeling, and advertising requirements . As a part of continual product training, required to taste wine and other alcohol beverages. Continually works to develop and maintain product knowledge to effectively communicate with consumers and portray brand and product attributes and positioning as defined by marketing. Maintains satisfactory attendance, to include timeliness. Responsible for understanding and complying with applicable quality, environmental and safety regulatory considerations. This job description reflects managements assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MINIMUM QUALIFICATIONS High school diploma or State-issued equivalency certificate. Bachelors degree; OR Associates degree plus 2 year of social community management, customer service, marketing, journalism, public relations, or corporate communications experience reflecting increasing levels of responsibility; OR 4 years of social community management, customer service, marketing, journalism, public relations, or corporate communications experience reflecting increasing levels of responsibility. The position requires availability to work evenings, weekends and holidays when necessary. Required to possess excellent written and verbal communication skills. Skilled in reading, comprehending, interpreting and executing simple instructions, short correspondence and memos. Required to travel to wineries, vineyards and other locations for product training. Candidates for this position must have a valid drivers license and a safe driving record. Required to obtain a California drivers license or appropriate state driver s license within 30 days of hire. Required to see, taste, and smell wine and perform wine tastings as part of job functions. R

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-04 Expires: 2020-10-05

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Contact Center Customer Service Inbound I

Kelly Services
Modesto, CA 95357

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