18 days old

Contact Center Customer Service Inbound I

Kelly Services
Reston, VA 20190
Contact Center Customer Service Inbound I - AIR is seeking Call Quality Auditors as part of our support center s quality department to listen to pre-recorded customer service calls to ensure proper procedures are being followed for compliance and training Listens to and evaluates recorded customer contacts to validate proper handling and adherence to company standards and requirements Participates in call calibration sessions to gain consistency Use training knowledge and audit checklist to prepare full compliance report after each call audited Maintain accurate and up-to-date database of call audits Adhere to audit schedules and prioritization Identify trends, issues, potential improvement opportunities for auditing process Communicate findings with Supervisor/Management Contributes to preparation of data for quality reporting purposes Regular attendance required Education and Experience: -High School Diploma or GED is required. Experience with adherence to formalized company policies and strong customer care focus required One or more years of customer service center support experience strongly preferred Preferably Quality Assurance experience in an inbound/outbound call center environment Preferably 1 or more years of experience with contact center call recording and monitoring technology Should be comfortable working in Excel

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.


Posted: 2020-06-19 Expires: 2020-07-20

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Contact Center Customer Service Inbound I

Kelly Services
Reston, VA 20190

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