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Contact Center Customer Service Inbound/Outbound I

Kelly Services

Madison, WI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Contact Center Customer Service Inbound/Outbound I

Jobid US41ALLF_BH1425949

Location: Madison, WI, 53703, USA

Description _Kelly Services® has been providing outstanding employment opportunities to the most talented individuals in the marketplace for more than 60 years. We are proud to offer the following contract job opportunity._

**Customer Service Representative**

**Assignment Length:** 1 year with potential for extension

**Pay Rate** : $17-19 hrly


+ Provides exceptional customer service and transactional support to both internal and external customers via phone and email.
+ Responds to incoming phone calls and emails
+ Primary responsibility for processing incoming product orders and product return requests
+ Professionally and skillfully referring phone calls to others for product support. Identifies areas where improvements and/or efficiencies can be made
+ Provides assistance to field sales team with regard to order fulfillment and tracking.
+ Communicate to field sales territory managers and customers of any unexpected price changes, or product procurement delays.
+ Understand and follow complaint procedures.
+ Develops and maintains a high degree of knowledge of entire product portfolio as well as competitive differentiation on single patient use items and equipment capabilities.
+ Uses effective time management skills to ensure that all deadlines are met or exceeded and work is of the highest quality
+ Accepts ownership for all tasks and responsibilities. Ensures all work is completed at the highest level of quality and well-represents the Leadership Team member
+ Executes responsibilities in an accurate and efficient manner, demonstrating professionalism and judgment.
+ Takes personal responsibility for enhancing professional skills (such as computer/software related, communication, etc) valuable to success in this role.
**Education:** High school diploma or equivalent; Associate’s degree desired


1. Maintain confidentiality and use good judgment in making independent decisions.
2. Coordinate and execute a high volume of diverse assignments, effectively handling competing priorities while maintaining high attention to detail and quality
3. Strong customer service skills
4. Excellent interpersonal, oral and written communication skills.
5. Curious, driven to achieve, and willing to challenge and ask thoughtful questions
6. Excellent verbal and written communication skills, including strong grammar skills
7. Demonstrated ability to positively manage working relationships
8. Ability to work independently, with minimal supervision, as well as with others
9. Exceptional personal initiative and desire to drive continuous improvement
**Computer Skills:** Ability to operate basic computer software programs – Word, Excel, PowerPoint and Outlook

Experience with ERP system (desired)
**This position is recruited for by a remote Kelly office, not your local Kelly branch** . To be considered for this position your resume must be received directly from the job posting.

Kelly Services is an Equal Opportunity Employer.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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