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Contact Center Customer Service Inbound/Outbound I

Kelly Services


Location:
Mason, OH
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US249BDM_BH1446231
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Contact Center Customer Service Inbound/Outbound I

Jobid US249BDM_BH1446231

Location: Mason, OH, 45040, USA

Description HOURS: Monday – Friday, 9:00am – 5:30pm

START DATE: Class Start: 5/21/18

PAY RATE: $13.62

LOCATION: Mason, OH

GENERAL FUNCTION

Provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues

• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention

• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives

• Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica

• Uses courteous and professional language

• Works effectively in a team environment

• Creates a win-win resolution to problems

BASIC QUALIFICATIONS

• High School or equivalent

• Ability to produce quality and professional written correspondence with customers

• Ability to demonstrate and perform basic math

• Customer service orientation

• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

• Commitment to providing resolution to customer issues on the first contact

• Strong English comprehension and a good command of grammar PREFERRED

QUALIFICATIONS

• Previous experience in a telephonic or personal customer contact position

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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