20 days old

Contact Center Customer Service Inbound/Outbound II

Kelly Services
Holtsville, NY 11742
Kelly Services is currently seeking multiple **Customer Service Representatives** for one of our top clients at their location in **Holtsville, NY** ! As a **Customer Service Representative,** you will provide front-line customer service support via phone to all internal and external customers.

This position starts in December, 2019. _Availability to choose your preferred shift!_ Available shifts are 1st, 2nd and 3rd. and pays $16.00 per hour for 1st and 2nd shift and $16.50 for 3rd shift.

**Duties and Responsibilities:**

+ Provides assistance to customers during all phases of the inventory process.

+ Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.

+ Maintains appropriate response times and abandon rates as defined in the departments goals.

+ Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.

+ Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers.

+ Prepares and enters required client information/requests into departments database to document customer interaction and resolution.

+ Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance.

+ Maintains a working knowledge of the computer programs currently in use in the department.

+ Performs other duties as assigned.

**Skills and Qualifications:**

+ High School Diploma or equivalent required

+ Light IT background preferred.

+ Some prior customer service experience a must.

+ Excellent communications skills.

+ Computer literate; exposure to Windows environment

**Terms of Assignment:**

+ 4-month, contract assignment: Tentatively starts December, 2019 with the possibility of extension.

+ Will work part-time (16 hours) until New Years Eve; then full time

+ Available shifts: **1st shift:** 7:00am - 3:00pm; **2nd shift:** 3:00pm - 11:00pm ; **3rd shift:** 11:00pm - 7:00am

Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position. If you have questions about the opening, you may contact the recruiter for this position at .

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-11-01 Expires: 2019-12-02

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Contact Center Customer Service Inbound/Outbound II

Kelly Services
Holtsville, NY 11742

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