14 days old

Contact Center Customer Service Inbound/Outbound II

Kelly Services
Rocklin, CA 95677
Customer Service Representatives Needed in Rocklin, CA! Kelly Services is proud to offer this direct hire opportunity with one of our Banking/ Financial industry clients!

We are seeking outgoing individuals who are eager to deliver a top-notch customer experience. As a Contact Center Representative, you will assist members with routine financial business, open and approve accounts, financial loans and cross-sell credit union products.

**Job Duties**

+ Transact via phone and computer routine financial business as well as open and approve new accounts and auto loans

+ Identify the best products and services to meet the customers financial needs

+ Maintain up to date knowledge of all products and services

+ Work with internal customers and members to troubleshoot and resolve member inquiries

+ Provide first contact resolution and build lasting member relationships through exceptional service



+ 1 year of previous experience in customer service and sales required

+ 1 year of previous experience in a call center

+ Consumer lending experience (auto, RV, boat, Visa)

+ Proficiency in basic mathematics, ten-key, calculator


+ Bachelors Degree

**Would Be Nice:**

+ Fluency in Spanish a plus - reading, speaking, and writing

+ 1 year of previous financial industry (bank or credit union) experience preferred

**Schedule:** 40 hours per week including Saturdays; must be flexible with start and end times. Hours of Operation: Monday through Saturday 6:00am 7:00pm.

**Pay Rate:** $18.00/hour

**Perks and Benefits:**

+ 10 paid holidays annually

+ Incentive plans (via monthly commission and annual bonuses)

+ 401k match of 100% up to 5% per pay period

+ Product discounts

+ Medical, Dental and Vision Plans

+ Paid Volunteer Time and Paid Professional Development Time up to 16 hours

+ Charity Match

+ Education Assistance

If you are interested, please email your resume to, subject line "Contact Center Rocklin" for review!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-07 Expires: 2020-10-08

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Contact Center Customer Service Inbound/Outbound II

Kelly Services
Rocklin, CA 95677

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