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Contact Center Customer Service

Kelly Services

Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Contact Center Customer Service

Jobid US249BJC_BH1355156

Location: MIAMI, FL, 33126, USA

Description Kelly Services is currently seeking **_Customer Care Representative_** for one of our top Health Insurance clients in **_Miami, FL_** **.**

**Shifts vary you will work an 8 hour shift between 11** **_am - 10pm M-F_** , must be open to possibly working and 8 hour shift on **_Saturdays between 8-8pm._**

**$11/hour 40 hours a week TEMP TO HIRE - Interviews start on Thursday 4/5/2018**


**Primary Responsibilities**

+ For providing front line, direct contact with clients and customers by placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication
+ Use computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer.
+ Recognizes consistent problem areas and reports to higher level for action. Seeks to retain account and/or suggest and encourage use of other services and products.
+ May promote and sell products and/or services and enter or confirm sales
+ Responds in a timely manner.
+ Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers.
**Major Areas of Accountability**

+ Research/resolve loan level inquires as it relates to inbound/outbound call activity.
+ More experienced associates will be involved in root cause analysis of more complex inquiries.
+ Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss.
+ Initially works in a single client /functional environment due to limited knowledge and skill set.

+ Strong computer skills
+ Strong written and verbal communication
+ Ability to handle 100+ inbound and outbound calls per shift
+ Strong work ethic
+ Customer service experience
+ Call center experience is helpful BUT it is not required.
**Why Kelly?**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Group-rate insurance options available immediately upon hire*
+ Weekly pay and service bonus plans
**Apply Today!**

**Apply Today!**

**If you are interested in this exciting opportunity, please apply to this posting with an updated resume. Then follow up with Joel Calderon at Tell your friends too….referrals are always appreciated!**

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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