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6 days old

Contact Center Customer Service Rep

Kelly Services
Bridgewater, NJ 08807
Customer Care Agent Bausch & Lomb


For those who want to keep growing, learning, and evolving. We at Kelly Professional & Industrial hear you, and were here for you! Were seeking a Customer Care Agent to work at Bausch & Lomb in Bridgewater, NJ . You owe it to yourself to consider this great new opportunity.


Why you should apply to be a Customer Care Agent:


+ Bausch & Lomb is one of the best-known and most respected healthcare companies

+ This is the perfect place to take your customer service career to the next level!

+ Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/

+ Monday- Friday 8am-5pm Schedule Hybrid 3 days in office 2 remote at home


Whats a typical day as a Customer Care Agent? Youll be:


+ You will receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently

+ Enter consumer information and document the nature of the call into the designated complaint management system. Classify product complaint and Adverse Event according to the Standard Operating Procedures (SOP) in a highly accurate and timely manner

+ Perform follow-up activities as necessary - including call backs, ordering replacements, and sending product retrieval labels and packaging

+ Demonstrate comprehensive knowledge of company products, policies, procedures and regulatory guidelines, appropriate business procedures and customer service skills and sound judgment in making critical decisions; support product introductions, changes and discontinuations

+ You will meet acceptable metrics for schedule adherence, call handling, and other areas as determined by management


This job might be an outstanding fit if you:


+ Available to work Monday-Friday, 8am-5:00pm

+ High School Diploma required


+ Minimum of 1-2 years of call center experience required

+ Experience with Avaya, SharePoint, Salesforce.com, and Microsoft Excel

+ Excellent communication (verbal, phone, and written) and organizational skills


What happens next

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Care Agent today!


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-23 Expires: 2022-10-24

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Contact Center Customer Service Rep

Kelly Services
Bridgewater, NJ 08807

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