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18 days old

Contact Center Customer Service Representative

Kelly Services
Minneapolis, MN 55405
**Job searching is a lot better with someone in your corner.** Kelly Professional & Industrial is seeking a **Contact Center Customer Service Representative** to work at a top banking client in **Minneapolis, MN** . Sound like something youre interested in? Well be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).


**Why you should apply to be a Contact Center Customer Service Representative:**


+ Hybrid schedule: work in the office 3 days weekly (Tuesday, Wednesday, Friday to start) and 2 days remote

+ Start date 10/22

+ Duration is 3+ months (possible extension based on performance and business need)

+ Pay $17.85 per hour

+ 1 st shift Monday-Friday

+ Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/


**Whats a typical day as a Contact Center Customer Service Representative? Youll be:**


+ Provide high quality customer service by responding to telephone inquiries, customer requests and problems. Research and resolve problems and errors. Identify products and services that meet customers' needs

+ Manage queue of assigned service requests and ensure timely processing occurswithin specified service level agreement. Service requests include but are not limited to:offer letters, initiation of supplemental data needed for employee on-boarding, surveyadministration, tuition reimbursement processing, document management, performingaudits and initiating necessary follow up for data corrections

+ Provide assistance and act as an escalation point to Employee ServiceRepresentatives on tier I issues and inquiries as it relates to administrative activitiesaround HR, recruitment/employee on-boarding or learning and development

+ Maintain assigned process and work instruction documentation for assigned areas orprojects

+ Identify and implement process improvements relevant to assigned areas or projects

+ Maintain a useful working knowledge of company policies, procedures, governmentregulations and commonly accepted business ethics

+ Maintain a clear understanding of legal and compliance requirements regardingassigned areas or projects

+ May provide tier I and II back up phone and/or email support during peaks to ensuredepartment meets specified service level agreements

+ Take on and manage administrative projects as assigned


**This job might be an outstanding fit if you:**


+ Bachelors degree

+ 2 years of Customer Service experience

+ 1+ year of experience in administration of HR, Recruitment, Payroll or Benefits

+ Established vocabulary of general HR terminology (recruitment, payroll, benefits)

+ Commitment to maintaining the highest level of confidentiality when dealing withpersonal information, compensation and benefit information


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Contact Center Customer Service Representative!


\#VN2021


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-08 Expires: 2021-11-08

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Contact Center Customer Service Representative

Kelly Services
Minneapolis, MN 55405

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