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27 days old

Contact Center Director

Kelly Services
Fort Myers, FL 33906
**Contact Center Director**


Kelly Services Fort Myers, Florida, United States


Kelly Services is seeking a full-time Contact Center Director for the Fort Myers area. This is a long-term temporary assignment.


Hours: Monday - Friday 8:00 a.m. - 5:00 p.m.


Pay Rate Range: $40 - $42/hr.


**Job Description:**


The ideal candidate will be responsible for continuous improvements in operations and service delivery efficiency that will result in high customer satisfaction and growth.


+ Acts as a resource in the strategic planning process between IT and LPG Administration for the development and implementation of web based and patient portal information flow between customers and physician offices.

+ Works with call center Medical Director who acts as a liaison or advocate to the Medical Staff, Practice Managers and clinical staff regarding telephone triage management and clinical issues.

+ Identify and assist in the resolution of LPG practices clinical workflows, processes, issues or problems to ensure quality services that improve customer satisfaction and positive patient outcomes.

+ Over sees resolution to fruition. Collaborates with LPG Ambulatory Operations Managers in the analysis, development and implementation of clinical policies, protocols and procedures which in conjunction with the call center promote a patient oriented environment; make recommendations designed to maximize practices clinical operational efficiency and effectiveness.

+ Act as a clinical resource and provides clinical leadership for the call center staff to provide excellent customer service.

+ Creates a work environment that supports and values a high degree of professionalism, enthusiasm and teamwork.

+ Sets up department goals and provides guidance to the manager, supervisors and staff to successfully achieve these goals. Identifies and manages call centers KPIs to evaluate productivity and determine pro-active course correction when necessary.

+ Develops and aligns workforce strategies to address business plans and facilitate organizational change initiatives.

+ Works with the Health System to build the call center infrastructure in the rapid growth, healthcare environment.

+ Regularly reviews the departmental processes looking for process improvement opportunities.

+ Is conscious of the departmental budget and strives to be on target or below.


**Educational Requirements**


Degree/Diploma Obtained Program of Study Required/ Preferred And/Or Bachelor's Required


**Additional Details**


Experience Requirements


5 Minimum Years Required Area of Experience Required/ Preferred And/Or 5 Years Call Center Management Required and Customer Service Required Additional Details State of Florida Licensure Requirements


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-26 Expires: 2021-05-06

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Contact Center Director

Kelly Services
Fort Myers, FL 33906

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