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9 days old

Contact Center Human Resources Assistant

Kelly Services
St Paul, MN 55102
Kelly Services is currently seeking a **Contact Center Human Resources Assistant** for one of our top Insurance clients in St. Paul, MN.



**Anticipated Start Date:** 1/20/2020



**Duration:** 6-12+ months TEMP-HIRE based on business need and performance



**Hours:** 1st shift Monday-Friday



**Pay Rate Range:** $22.00 per hour



**Job Duties:**




+ Will be working in a fast-paced HR Contact Center. Serves as a contact to handle and process requests from current and past employees, retirees and internal and external customers regarding questions that are related to payroll, time tracking system, benefits, leaves of absence, compensation, pension, position management and other related areas or HR transactional questions

+ Understands and applies concepts of processes, procedures, workflows, and practices required to effectively provide guidance and resolution to employees specific questions in a timely and accurate manner. Inquires may be initiated via phone, email, and/or fax regarding payroll, benefits, leaves of absence, pension, staffing, position management

+ Position requires research, analyzing and resolving issues utilizing PeopleSoft and internal reference materials

+ Tracks all inquiries and escalates to other areas within HR Operations when appropriate via case tracking system to maintain accurate documentation of all questions/concerns from employees and retirees for reporting purposes

+ Ensures all policies and procedures are kept up to date and provides input for ideas and suggestions to improve workflow processes. Position may work on special projects as assigned



**Job Requirements:**




+ High school diploma or equivalent. Degree preferred

+ Demonstrated HR call center/customer service experience. Previous background in insurance or financial services is a plus

+ Proficient in MS Office Suite (Outlook, Word, and basic Excel) required. PeopleSoft and/or Workday experience preferred

+ Excellent communication, organization, and prioritization skills with ability to adapt to different communication styles

+ Results driven, ability to resolve conflict, and analytical



**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!**



**As a Kelly Services candidate you will have access to numerous perks, including:**




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group-rate insurance options available immediately upon hire*



_*Available for purchase and administered by a designated third-party vendor_



****Important information:** This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below. Please email kelleco@kellyservices.com for any additional questions about the job posting.




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Contact Center Human Resources Assistant

Kelly Services
St Paul, MN 55102

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