26 days old

Contact Center Human Resources Assistant

Kelly Services
St Paul, MN 55102
Kelly Services is currently seeking **Remote Contact Center HR Assistant** positions for one of our top insurance clients in **St. Paul, MN.**

**Anticipated Start Date:** 3/22

**Duration:** 6+ months TEMP-HIRE based on attendance/performance

**Hours:** 1st shift Monday-Friday

**Pay Rate:** $22.00 per hour

**Job Duties:**

+ Position is remote for now, but must be able to work onsite when COVID improves

+ NOTE: you will need to pay for parking once working onsite. However, with Kelly Services, you are eligible to enroll in a Transportation Expense Plan to pay for workplace mass transit and parking expenses

+ Training is done incrementally as they teach one subject at a time and then you will support it for a few weeks before moving onto the next subject

+ Duties:

+ Will be working in a fast-paced HR Contact Center (20-30 calls daily). Serves as a contact to handle and process requests from current and past employees, retirees and internal and external customers regarding questions that are related to payroll, time tracking system, benefits, leaves of absence, compensation, pension, position management and other related areas or HR transactional questions

+ Understands and applies concepts of processes, procedures, workflows, and practices required to effectively provide guidance and resolution to employees specific questions in a timely and accurate manner. Inquires may be initiated via phone, email, and/or fax regarding payroll, benefits, leaves of absence, pension, staffing, position management

+ Position requires research, analyzing and resolving issues utilizing PeopleSoft and internal reference materials

+ Tracks all inquiries and escalates to other areas within HR Operations when appropriate via case tracking system to maintain accurate documentation of all questions/concerns from employees and retirees for reporting purposes

+ Ensures all policies and procedures are kept up to date and provides input for ideas and suggestions to improve workflow processes. Position may work on special projects as assigned

**Job Requirements:**

+ Must have internet speeds at home of 15-20 MB/second as they will require to be online

+ High school diploma or equivalent. Degree preferred

+ Demonstrated HR call center/customer service experience. Previous background in insurance or financial services is a plus

+ Proficient in MS Office Suite (Outlook, Word, and basic Excel) required. PeopleSoft and/or Workday experience preferred

+ Excellent communication, organization, and prioritization skills with ability to adapt to different communication styles

+ Results driven, ability to resolve conflict, and analytical

**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!**

**Kelly Temporary Employee Perks:**

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Kelly-sponsored Affordable Care Act health care coverage available for eligible employees

+ Offerings include telemedicine, medical, dental, vision, term life, whole life, accident insurance, and critical illness and short-term disability

+ Thousands of workout and wellness classes available on demand for free

+ Retirement plans including a Roth option

+ Peanut Butter which is a resource center to help tackle student loan debt by offering insights for loan restructuring and access to a refinancing marketplace

+ Educational discounts. Kelly has partnerships with various universities

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Free online training campus available

+ Exclusive online employee community

+ Employee assistance program (EAP) available at no cost

+ Corporate discounts

+ Transportation spending accounts

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

***Offered and administered by EnrollVB**

**You can also email a resume to for immediate consideration.**

**Important information:** This position is recruited for by a National Kelly Services Recruiter, not your local Kelly branch. To be considered for this position, you must use the submit now button below to submit your resumes. If you have questions about the position, you may contact the recruiter (Courtney at however your resume must be received via the submit now button included within.

**We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide:** **.**

**_Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world._**

**Kelly Services is an Equal Opportunity Employer.**

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-26 Expires: 2021-04-26

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Contact Center Human Resources Assistant

Kelly Services
St Paul, MN 55102

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