27 days old

Contact Center Human Resources Assistant

Kelly Services
St Paul, MN 55102
**Job searching is a lot better with someone in your corner.** Kelly Professional & Industrial is seeking a **Remote Contact Center HR Assistant** to work at a top insurance client in **St. Paul, MN** . Sound like something youre interested in? Well be here every step of the way to help you through the process, because we think job searching needs an upgrade (and a sidekick).

**Why you should apply to be** **a Contact Center HR Assistant** **:**

+ Remote position. Must be comfortable going onsite eventually

+ Possible TEMP-HIRE based on performance and business need

+ Pay rate $22.00 per hour

+ Access to outstanding Kelly perks via

**Whats a typical day as** **a Contact Center HR Assistant?** **Youll be:**

+ Will be working in a fast-paced HR Contact Center (20-30 calls daily). Serves as a contact to handle and process requests from current and past employees, retirees and internal and external customers regarding questions that are related to payroll, time tracking system, benefits, leaves of absence, compensation, pension, position management and other related areas or HR transactional questions

+ Understands and applies concepts of processes, procedures, workflows, and practices required to effectively provide guidance and resolution to employees specific questions in a timely and accurate manner. Inquires may be initiated via phone, email, and/or fax regarding payroll, benefits, leaves of absence, pension, staffing, position management

+ Position requires research, analyzing and resolving issues utilizing PeopleSoft and internal reference materials

+ Tracks all inquiries and escalates to other areas within HR Operations when appropriate via case tracking system to maintain accurate documentation of all questions/concerns from employees and retirees for reporting purposes

+ Ensures all policies and procedures are kept up to date and provides input for ideas and suggestions to improve workflow processes. Position may work on special projects as assigned

**This job might be an outstanding fit if you:**

+ High school diploma or equivalent. Degree preferred

+ Demonstrated HR call center/customer service experience. Previous background in insurance or financial services is a plus

+ Must have increased internet speed at home of 15-20MB/second

+ Proficient in MS Office Suite (Outlook, Word, and basic Excel) required. PeopleSoft and/or Workday experience preferred

+ Excellent communication, organization, and prioritization skills with ability to adapt to different communication styles

+ Results driven, ability to resolve conflict, and analytical

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Contact Center HR Assistant today!


**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-09 Expires: 2021-05-10

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Contact Center Human Resources Assistant

Kelly Services
St Paul, MN 55102

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