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Contact Center Quality Assurance Representative

Kelly Services

Northbrook, IL
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Contact Center Quality Assurance Representative

Jobid US2420TH_BH1418634

Location: Northbrook, IL, 60065, USA

Description **Kelly Services** **currently has a Contact Center Quality Assurance Representative for a large national insurance company in Northbrook, IL. Our client** **_, is a fortune 500 insurance company_** **.**

**Don’t miss out on this opportunity, apply today!**

**Type: Temporary/Contract**

**Hours: Monday through Friday, 8:00 a.m. to 4:30 p.m.**


+ Complete quality assurance for outbound telemarketing calls.
+ Work with outside agencies on digitally recorded messages on a website.
+ Will go in and listen “x” number of calls.
+ Correspond with up to 100 people who are making the outbound calls on quality.
+ Audit for script adherence and pre-defined quality criteria.
+ Prepare daily and weekly reports on representative performance using existing scorecard templates.
+ Research any requests needed.
**Qualifications and Experience**

+ High School Diploma or equivalent.
+ Previous experience in either customer service and/or a professional work environment.
+ Good organization skills with timely follow-up skills.
+ Good oral and written communication skills.
+ Knowledge of Excel and Word.
+ Performs routine tasks of basic complexity under general supervision.
+ Ability to complete day-to-day tasks within established time frames.
+ Ability to handle a variety of tasks and a high volume of work in a fast-paced environment.
+ Demonstrates flexibility in a changing environment and shifting responsibilities.
+ Displays interpersonal and time management skills.
**As a Kelly employee, you’ll have access to premier perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
+ Group insurance options*
+ Service bonus plan
+ Holiday pay plan
+ Weekly electronic pay options
+ Online training campus that provides more than 3,000 free courses to help improve and develop skills
+ Exclusive online employee community
+ Employee assistance program available at no cost
+ Corporate discounts
+ Transportation Spending Accounts

+ Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.
**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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