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28 days old

Contact Center Rep

Kelly Services
Rocklin, CA 95677
Contact Center Customer Service Inbound I - Next new hire class begins on 2/22 Contact Center Representative UPDATED JOB POSTING DETAILS Our Contact Center, based in Rocklin, California, is looking for engaged and independent professionals to help our members achieve their financial goals. As a Contact Center Representative, you will part of a dynamic team and work in a fast-paced environment where you support our members over the phone and assist with a variety of banking needs; including account inquiries, loan support, and cross-selling credit union products and services. Here s what you can expect from the job and what you need to be successful: Job Duties Answer in-bound member calls and perform financial transactions, including o Fulfilling servicing requests o Discovering opportunities to cross-sell o Supporting digital questions around mobile and on-line banking Act as the intermediary between back office/support teams and the member to ensure their needs are met and resolved, this could include addressing multiple requests in a single call Maintain up to date knowledge of all credit union products and services Partner with internal and external customers to troubleshoot and resolve complex inquiries Actively practice and engage in change management on a daily basis Meet and exceed quarterly sales objectives and call efficiency metrics Adhere to attendance requirements and operational guidelines to ensure a positive team and member experience Proactively engage appropriate team member s or leaders for issue resolution and ongoing training support Provide first contact resolution and build lasting member relationships through exceptional service Essential Skills Minimum 1 year of previous experience in a high volume, energetic service and sales environment required; previous experience in a call center preferred Aptitude for learning a variety of computer systems and using technology to solve complex issues Exceptional time management and organizational skills in a structured work environment Strong written and verbal communication skills with a focus on empathy and professionalism Ability to deescalate calls and think critically to address each member s unique needs Intermediate level experience with Microsoft Office suite, including Word, Outlook, and Excel required Proficiency in basic mathematics, ten-key, and calculator Fluency in Spanish a plus - reading, speaking, and writing Location: Rocklin Corporate Location, Rocklin, CA 95765. The Contact Center team works on-site, but during the COVID pandemic we are adhering to CDC guidelines and taking every precaution to ensure the safety of our employees through social distancing and on-site virtual training. Schedule: 40 hours per week including Saturdays; shifts are 9am 6pm or 10am 7pm Credit Union is not currently offering Visa sponsorship for this position Application screening questions 1. Do you have at least 1 year of previous experience in a high volume, energetic service and sales environment? Response options: Yes/No 2. Please rate your ability to navigate multiple computer systems in a fast-paced, high demand work environment. Response options: Expert/Intermediate/Novice 3. The Contact Center Representative position requires working EVERY Saturday. Can you comply with this schedule expectation? Response options: Yes/No


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-29 Expires: 2021-03-04

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Contact Center Rep

Kelly Services
Rocklin, CA 95677

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