3 days old

Contact Center Representative

Kelly Services
Creve Coeur, MO 63141
Kelly Services is seeking a Contact Center Representative in Creve Coeur, MO


Location: Creve Coeur, MO 63141

Hours: 9 - 5 M-F

Position Summary: Perform all delegated/assigned recruiting tasks in compliance with study protocol, SOPs, GCP and regulatory requirements

Duties and Responsibilities:

+ Enter and/or update potential volunteer information in the Recruitment Database

+ Offer study participation and provide tentative study information to potential study volunteers

+ Administer telephone questionnaires to potential study volunteers

+ Book, reschedule and/or cancel medical screening appointment s for potential study volunteer s .

+ Perform screening reception duties as required, including but not limited to ID verification, recording of Demographic information Medical Screening staff only .

+ Build and maintain solid relationship with study volunteers by providing excellent customer service

+ Resolve any volunteer related issues in a professional and timely manner

+ Provide metrics on advertisement, performance and recruitment activities ? Provide statistical reports to management e.g. month end report, study recruiting stats

+ Participate in departmental meetings and assist management in implementing outlined departmental initiatives and developing strategies to maintain and increase subject retention

+ Perform any other duties as required permissible by training and experience


+ A minimum Grade12 high school diploma, college diploma preferred

+ 1-2 years experience in a customer service, call center environment

+ Strong knowledge of medical terminology an asset

+ Strong organizational, time management and planning skills to work independently with efficiency and accuracy

+ Excellent interpersonal and public relation/customer service skills

+ Strong team player with ability to multi-task in a fast-pace environment

+ Experience in dealing with and handling confidential information

+ Proficiency in English, with excellent oral and written communication skills

+ Proficiency in Microsoft Word and Microsoft Excel

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-06-11 Expires: 2021-07-12

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Contact Center Representative

Kelly Services
Creve Coeur, MO 63141

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