20 days old

Contact Center Representative

Kelly Services
Sacramento, CA 94278
Kelly Services is currently seeking a full time **Customer Service Representative** for one of our top clients in **Sacramento, CA!**

Interviewing ASAP!

**Pay:** $16.06

**Schedule** : M-F between 7:30a-7:30p (training in office, then WFH)


+ Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

+ Provide assistance to members and/or providers regarding website registration and navigation

+ Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

+ Process written customer correspondence and provide the appropriate level of timely follow up

+ May coordinate member transportation and make referrals to other departments as appropriate

+ Maintain performance and quality standards based on established call center metrics including turn-around times

+ Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment

+ Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction



+ High school diploma or equivalent.

+ 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment.

+ Bilingual candidates preferred but not required

**Were hiring, and were here to help you figure out what's next. Please include a copy of your resume and email Kendyl at today to get started**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-11-13 Expires: 2020-12-14

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Contact Center Representative

Kelly Services
Sacramento, CA 94278

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