1+ months

Contact Center Supervisor

Kelly Services
Quincy, MA 02170
Find a job that fits your life with Kelly Professional & Industrial. We believe work should work for you in all ways, and well help you get there. Were currently recruiting for a Call Center Supervisor(not remote) in Quincy, MA.

Were here every step of the way to help you and your career be the best it can be. Bring your energy and find out whats next for you.

This can be a FT or PT role FT hours needed are 11am-8pm(PT schedule would be evening as well at least 20 hours a week. The days needed are M-F.

**Note: Candidate must have both vaccines.**

Call Center Job Description:

*Manages and oversees a team of call center agents.

*Motivates and supports agents through feedback and communication.

*Measures KPIs like inbound calls, call waiting, and call abandonment.

*Assists with taking agents calls if they cant handle the workload.

*Improves quality of results by recommending changes.

*Provides product/service information by answering questions and offering assistance.

*Keep track of employee attendance, and make sure work procedures are complied with.

*Assist in hiring and onboarding new employees.

*Prepares monthly and annual performance reports.

*Creates targets and goals for improvement.

Call Center Supervisor Qualifications and Skills:

*Tech savvy with knowledge of relevant computer programs and telephone equipment

*Ability to remain calm and respectful under pressure

*Exceptional customer service expertise

*Strong verbal and written communication skills

*Organizational skills and attention to detail

*Familiarity with quality assurance and data analysis software

*Excellent negotiation and problem-solving skills

Education and Experience Requirements:

*High school diploma or equivalent

*At least 1 year of working in a call center supervisory role or 3 years of call center lead support

*Experience with coaching, training, and motivating employees is require.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-05-25 Expires: 2022-07-25

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Contact Center Supervisor

Kelly Services
Quincy, MA 02170

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