Kelly Services is currently seeking **Continuous Improvement Business Analyst REMOTE** for one of our top clients in **Whitehouse Station, NJ**


**JOB TITLE:** Continuous Improvement Business Analyst - Remote


**WORK LOCATION:** Whitehouse Station, NJ


**DURATION:** 6 Months (Temporary / Contract)


**JOB** **_DESCRIPTION:_**


As a member of the Claims Solutions and Modernization team, the Continuous Improvement Analyst supports NA Claims in working with various business and functional leaders across the organization to develop and build a culture of continuous improvement through the facilitation of:

o Idea generation

o Governing and prioritizing the assessment of submitted ideas by building community in the Claims Disciplines with the local leadership teams

o Measuring & monitoring the overall health of the CI program maintain & report KPIs

o Continuous targeted skill building, where and when applicable

o Collaborate & coach the local BU leadership to create a culture that embraces & supports CI

o Continuously serve to identify automation & efficiency opportunities within NA Claims

o Partner with business units, IT, Operations, Claims and vendor stakeholders to drive maturity & improve the capabilities within North America Claims

o Continuously keeping the pulse on existing Digital and IPA efforts and their potential overlap/integration with submitted ideas

o Integrating a process mindset with an orientation for change, as well as strong project and influential leadership skills


**Key Responsibilities:**

Acts as liaison with SMEs in the development of business requirements regarding process/workflow design components

Analyzes and resolves escalated problems, coordinating associated activity through various areas if needed and providing timely and accurate updates to stakeholders

Troubleshoot issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and carefully inform business leaders and end users of status

Partner with key stakeholders in Claims to assist in the implementation of Process Automation solutions that reduce cost and improve service quality

Support project teams in the implementation phases, including deployment and development of training materials, job aids, and other support materials

Collect and report KPIs and service metrics related to overall health of the CI program/process

Maintain accurate and complete documentation re: the program and its processes (business process flows, end-user training material, system user guides, etc.) on SharePoint site


**Qualifications:**

**Competencies:**

Problem-Solving Takes an organized and logical approach to thinking through problems and complex issues, breaking down issues into manageable parts and looking beyond the obvious to get at root causes

Solution Development Understands business problems and requirements and develops practical, cost-effective solutions and recommendations

Continuous Learning / Improvement Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally as well as think of better ways to do things

Adaptability Ability to re-direct personal efforts in response to changing circumstances and being receptive to feedback

Results Orientation Effectively executes on plans, drives for results and takes accountability for outcomes

Relationship building helpful, respectful, approachable and team-oriented, building strong working relationships and a positive work environment. Building a CI community across the LOBs

Influencing without authority Relationship building, ability to influence others with facts, trend analysis and other supporting data, to negotiate effectively to effect win-win outcomes, and to engage and motivate team members & business partners

Business Acumen Understands the relationship between the activity and the business / customers impacted and applies business knowledge

Skills & Experience:

Ability to listen to understand The person in this role will be asked to prepare presentations for executive leadership. Often this results in people talking about desired content. It is critical that person in role can listen to abstract things being discussed and figure out the core messages and how to deliver them in a presentation

Strong organization and time management skills

Ability to work independently; to run with things without direction and guidance

Strong PowerPoint, Visio and Excel skills

Experience and skill in presentation development

Comfortable interacting with senior leadership. Excellent oral & written communication skills

Detail-oriented

Strong consultative and client engagement skills; able to interact with diverse technical and non-technical groups

Self-motivated/driven able to work independently and with teams

Highly functional in ambiguous situations and environments

Experience integrating business needs with technology capabilities

Prior experience with Re-engineering concepts and Process Automation technology

Experience in the insurance industry is preferred

Experience in Claims is preferred

Anticipated overnight travel of 25%-candidates will be asked to travel to other offices in US, potentially Canada.


**Education:**

Bachelors Degree is required, preferably in the areas of Engineering, Business, Economics, Computer Science or related disciplines.


**Why Kelly?**


Kelly puts you in charge of your career, with access to cutting edge projects and technologies in industry leading organizations. Top companies throughout the world have trusted Kelly as a premier source of engineering talent and services since 1965. And engineering job seekers know Kelly as a firm with an unmatched reputation for quality, integrity and professionalism. Whether you seek the variety and flexibility of working on short term project engagements or prefer contract-to-hire or direct hire placement with our clients, apply with Kelly to explore opportunities that suit your specific professional interests.


As a Kelly Services employee, you will have access to numerous perks, including:


+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group-rate insurance options available immediately upon hire*


**Let us help advance your career today.**


**Why Kelly** **** **?**


Your engineering skills are in demand, but how do you find the right fit? Easy. With Kelly Engineering, our experts connect you with leading organizations where you can learn and grow, collaborate on innovative projects, and keep your skills sharp with top technology. Whether you prefer the variety and flexibility of short-term projects, or are looking for something more long-term, were here every step of the way to find your dream engineering job.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.