21 days old

Contract Sales Support Admin

Kelly Services
Palm Beach, FL 33480
Kelly is looking for a **_a Contract Sales Support Admin_** who wants to work in fast-paced, exciting, and growing organization.

Reporting to the Manager of Contract Sales, the Service Contract Sales Support role is primarily responsible for service administration.

The Service Contract Sales Support role is committed to providing support options, agreement assistance, and excellent customers service while balancing and driving revenue objectives.


Temp to Hire


o Manage day-to-day customer communications proactively and effectively to ensure the best customer experience

o Provide customers with service contract support after close of sale.

o Responsible for initiating, tracking, and monitoring contract requests and correspondence, as well as maintaining associated documentation in Cepheids contract management system.

o Process purchase orders received for service contracts and leases.

o Process service contracts in alignment with Cepheid, SOX and FDA requirements.

o Collaborate with sales business partners to process and manage programs which include: Rentals, Leases, Consignment and CPT/IAP.

o Secure necessary approvals and ensures that the standard contract terms are followed.

o Review and resolve any customer account data issues with other Cepheid organizations and departments as required.

o Maintain precise record keeping both on paper and across multiple software platforms.

o Continuously drive accurate and high-quality results which align with Cepheids high standards for customer care with continuous compliance of SOX and FDA regulations.

o Actively seek and identify new approached to enhance business processes.

o Continuously meet or exceed standard performance goals as established by manager.

**Required Knowledge, Skills and Abilities:**

o A High School Diploma (or equivalent) is required. Bachelors degree preferred.

o Minimum of 4 years experience in a service contract administration role is preferred.

o Working knowledge of SAP and SFDC

o Dependable, organized, customer service oriented, detail oriented, excellent teamwork skills, and must have strong relationship building skills.

o Outstanding communication skills (verbal and written) required.

o Must have a strong phone presence and interpersonal skills dealing with both internal and external customers.

o Working knowledge of Microsoft Office and database/CRM applications necessary.

o Excellent time management and prioritization skills are necessary.

o Positive attitude with ability to readily adapt to change is critical.

o Ambitious results-oriented individual with entrepreneurial drive is preferred.

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-05-31 Expires: 2021-07-01

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Contract Sales Support Admin

Kelly Services
Palm Beach, FL 33480

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