24 days old

Corporate Business Operations Analyst

Kelly Services
Torrance, CA 90509
**Title:** Corporate Business Operations Analyst

**Location:** Torrance, CA

**Pay Rate:** $35/hr.

**Duration:** Long-Term Temp

**Job Description:**

This Business Analyst will be assisting with analyzing, operating, and maintaining the Hydrogen Fuel Cell card program for American Honda, along with the Escheatment Program for the Dealer Reward Card Program. These two programs are highly visible programs that are profitable to the credit union.

The Hydrogen Fuel Cell Card program is 5 years into a 7-1/2-year program lifecycle. AS of December 31, 2021, there are approximately 1,922 cars leased. Operationally a gift card is issued to Honda customer at the time car is leased. A reloadable or permanent card is issued upon receipt of lease and VIN information. The gift card is closed out and remaining funds are moved to reloadable card.

The escheatment program for the Dealer Reward Card is one that we analyze twice a year. We contact expired card holders to inform them of remaining funds. If we are unable to contact the customer funds are then escheated to the state of last known residence

**Roles and Responsibilities:**

+ Analyze the Hydrogen Corporate Fuel Cell Card Program, involving daily updating and analysis using excel database.

+ Analysis u Track temporary gift card usage

+ Analyze lease feed from American Honda Finance to issue permanent cards. Identify customers that have not received and/or activated permanent card. Pull report data and card numbers that are expired.

+ Validate expired cardholders don't have another current card.


+ Track "temporary' gift cards issued to program Dealerships

+ Manage funds issued to permanent cards

+ Remove funds from temporary gift cards and place on permanent cards

+ Track funds on permanent cards that are low to verify if more funds are available to load on cards based upon program parameters


+ Run weekly reports for temporary and permanent cards issued with balances u Run weekly reports to update the master excel file n Provide program updates to the Supervisor on a weekly basis

+ Report on expired gift cards several times a week to the Supervisor.

+ Customer Service

+ Maintain daily communications with the Supervisor

+ Analyze and troubleshoot temporary and permanent card usage problems with the Supervisor.

+ Analyze and troubleshoot program problems with card vendor

+ Track the funds reimbursement for allowable fuel purchases on non-Honda cards

+ Provide phone customer support as required

+ Provide card information to customers when needed.

+ Analyze Corporate Card usage metrics, by dollars and volume monthly o Manually track activity and metrics as pulled from multiple reports.

+ Update spreadsheet analysis of activity and metrics, and report weekly results summary o Provide trend review and analysis to the Supervisor o Update Supervisor weekly and provide results summary

**Daily Tasks:**

+ Reporting - Run daily/weekly reports used to and to update master excel file with card data (card issuance data/card balance updates/expired gift cards)

+ Analysis - manage gift card usage and manage permanent card issuance.

+ Tracking - manage balance levels on temporary and permanent cards issued, along with card stock.

**Top 3 Required Skills:**

1. Excellent Excel Skills including advanced Pivot table experience

2. Clear, appropriate, timely Communication Skills Written and Verbal

3. Very Detail Oriented/excellent Follow-Up and Follow-Through habits/demonstrated good Customer Service Skills

**Education Requirements:**

Bachelor or Masters degree

**Desired Skills:**

Extensive Microsoft Office work experience preferred

**PLEASE NOTE:** This position is not being handled by the local branch. If you or someone you know are interested, please reply to this posting or email updated resume to

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-06-03 Expires: 2022-07-04

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Corporate Business Operations Analyst

Kelly Services
Torrance, CA 90509

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