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Cross Business Representative

Kelly Services

Midland, MI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Cross Business Representative

Jobid US41ALVD_BH1430039

Location: Midland, MI, 48640, USA

Description Kelly Services has an immediate opening in Midland, Michigan.

Kelly Services is seeking candidates for an opportunity as a Cross Business Representative with a global, Fortune 500 chemical company, in Midland Michigan.

The Cross Business Representative will provide technical and product information for the Company’s current and potential customers. This individual is responsible for understanding and utilizing a variety of on-line computer systems and databases. The individual is responsible for daily activities involving the processing of phone and written requests for technical product information, samples, literature and general corporate and subsidiary information utilizing the Company’s published literature. This individual will document customer requests, follow identified business rules in providing solutions to customer inquiries or escalate to a higher level if technical expertise is required.

This position is a long term contract opportunity and can be extended indefinitely based on performance and business needs.

Responsibilities will include:

+ Responds and accurately resolves technical customer inquiries.
+ Performs Database and documents customer inquiries.
+ Follows procedural guidelines to respond and/or research customer questions.
+ Professionally interacts with customers and corporate personnel to diagnose and resolve chemical related inquiries.
+ Professionally interfaces with Company and Company’s customers.
+ Contributes to team effectiveness through cooperation, participation and a commitment to shared goals and objectives.

+ Bachelors’ degree is required - Biology or Chemistry degree in a plus.
+ Familiarity and interest in the Sciences and Chemistry - preferred.
+ Strong verbal and written communication and listening skills.
+ Demonstrates strong problem solving skills.
+ Superior in providing an “enhanced level of customer service”
+ Demonstrate decision making skills.
+ Project management skills.
+ Efficient PC application skills; Word, Excel and PowerPoint.
_Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit your resume” button. Please provide your resume in Word._

**Why Kelly** **®** **?**

With Kelly, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevantprojects. Our connections can lead you to innovative scientific pursuits you’ll be proud to helpadvance. We work with 95 of the Fortune 100™ companies, and found opportunities for more than 9,000scientific professionals last year.

You pursued a career in science to fuel your quest for knowledge and your desire to make the worlda better place. Let Kelly fuel your career—connect with us today.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connectwith us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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