22 days old

CS Claims expert

Kelly Services
Fort Worth, TX 76196
Kelly Services has partnered with a company in N. Fort Worth in their search for a CS Claims representative. Below are the details for the role. If you are qualified, apply today!

CS Claims representative

Contract for a year

$28/ hour

Hybrid- half in office and half remote

Located in N. Fort Worth but are relocating to Downtown Dallas at the end of this year

Must have accounting experience to qualify


Customer Management:

+ When relevant is responsible to provide high quality of service to key customers, while leading them to adopt as much as possible new standard ways of ordering products.

+ Accesses and maintains information regarding service and customer satisfaction levels; takes corrective actions to resolve issues impacting order and credit flow

+ Leverage analytics/metrics to support decision-making process and enable root cause counter measures to improve customer experience.

+ Lead continuous improvement on processes & tools, projects and change management, as well as driving - closely with IT - system/tools improvements from quotes, order entry and management to post order and claims management.

Order & Fulfilment:

+ Apply prescribed process to resolve customer allocation issues (splitting, cancelling, backorders) and order blocks, including coordination with customers

+ Coordinate with the customer and liaise with internal teams where an order must be changed or cancelled

Dispute & Deduction Management

+ Assist Dispute Management Role (RCoE) if needed to process claims and chargebacks

+ Notify customer for rejected rebate requests, trade spends, deductions/chargebacks or claims

Credit & Risk Management

+ Assist Credit Management Role (GTC) and Local Finance Specialist (BP) to resolve credit order block issues including conducting communications towards customers and other functions

Systems Management:

+ Maintains all customer information including customer specific processes and price lists; responsible for all aspects of the customer setup, including Oracle customer maintenance

+ When relevant: understand and correct interface issues. Embedded Interface Management (eg. EDI, ERP, or LSP system)

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-05 Expires: 2022-10-06

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CS Claims expert

Kelly Services
Fort Worth, TX 76196

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