24 days old

CSR Administrative Assistant

Kelly Services
Brunswick, OH 44212
**Job Description**

Answer inbound customer service client calls; supplying the requested information same day business day, or as soon as it is available.

- Read and respond to customer service client emails in the order of which they were received, and within 2 hours of receipt.

- Read and respond to internal emails in the order of which they were received, and within 2 hours of receipt.

- Data entry of orders, profiles and other information into the appropriate systems; same business day or no later than next.

- Give technical support to inbound callers on the various client sites.

- Manage reports, pivot tables, and scrap orders, user access set M ups/updates, product profile set M ups/updates and any other administrative task as assigned.

- Assist with special projects as they are received into the department.

- Time track all client requests and daily tasks for accurate billing.

- Keep all tasks (personal, shared, in process) organized daily to ensure work is completed within the stated SLA.

- Acquire and maintain thorough knowledge of the client, their site, products, procedures, and business rules.

- Acquire and maintain thorough knowledge of all internal procedures.

- Assist with documentation of daily processes.

- Assist with training, coordination and development of training materials.

- Keep supervisor and management abreast of relevant client issues and concerns.

- Back-up work for fellow Customer Service Admins, Account Coordinators, and Account Managers as needed.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-18 Expires: 2019-11-18

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

CSR Administrative Assistant

Kelly Services
Brunswick, OH 44212

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast