26 days old


Kelly Services
Bellevue, WA 98005
Kelly Services is looking for an awesome Customer Service Representative to take care of clients for one of our very valued clients.

Duration: TTH Role

Schedule: Full time, Wednesday through Sunday, 8:30a to 5p

Location: Bellevue Lab, whole building

Payrate: $21 per hour

Parking: Free

General Summary: This position is responsible for responding to and following through on client inquiries, issues, and concerns in a timely and accurate manner. This position will troubleshoot for marketing personnel and be a liaison for marketing reps and clients. This position is also the first contact for guests, clients, patients and vendors and must represent in a professional manner.

Minimum Qualifications: (knowledge, skills, and abilities)

1. High school diploma, or equivalent

2. Customer service experience

3. Intermediate Word & Excel skills

4. Keyboarding skills: 30 wpm

5. Multi-tasking ability

6. Ability to troubleshoot and resolve problems

7. Detailed-oriented

8. Professional and courteous phone skills

9. Ability to use (fax, copier, scanner, ect)

Preferred Qualifications:

1. Knowledge of PowerPath software

2. Minimum one year experience in a medical office or Laboratory

3. Client Services experience

4. Knowledge of medical terminology

5. Anatomy and physiology knowledge

6. Science knowledge is helpful but not required.

Excellent customer service in a professional capacity. Client services people, acting on 2 different sides of the coin. Answering calls from nurses, doctors, etc. Looking for testing results, testing for a sample that has come to them. Biopsy, etc. Tissue samples, add on additional testing, etc. Dealing with that side of things, first line with their clients. Other side, dealing in house with their pathologists, looking for a sample, etc. Report, etc. Reading a slide, need that knowledge, to talk to those pathologists as well. Computer savvy, great customer service, ability to multi-task, professionalism, in house with doctors.

Essential Job Responsibilities:

1. Management of multi-line telephone system

2. General receptionist duties

3. Client Services

4. Marketing support

Performance Requirements:

. Management of multi-line telephone system

Answer calls within three rings

Dispatch calls quickly, announcing calls where appropriate.

Maintain an accurate phone log, recording pertinent information to include time of call, caller, reason for call (with accession number if appropriate) and disposition of call

Maintain accurate recording of categories of calls for QA purposes

2. General receptionist duties

Dress appropriately for first impression of guests

Greet all visitors entering the lobby

Accurately and professionally announce visitors to Incyte personnel

Manage the sign-in procedure of all guests and badge appropriately

Refrain from non-essential conversation/activity while visitor is in lobby

Be aware of when visitors are leaving and retrieve guest badges

3. Client Services

Can quickly determine what information the client needs and is able to find that information in PowerPath; Must be proficient in faxing information or reading diagnoses aloud to client over the phone

Troubleshoot client problems using knowledge of courier schedule, specimen flow, paper flow, etc. Forward information to appropriate personnel (supervisor, Client Services Field Representatives, departments, COO, etc.)

Be aware of Incyte Diagnostics test menu run, including specimen requirements, as well as testing performed at other institutions (PAML, SHMC, etc.)

Resolve on hold cases, making calls/faxes to clients as required and noting information obtained accurately in patient database

Maintain on hold database

Accurately input Add On testing ordered

Maintain failed fax log; notify IS when there appear to be issues with the distribution server

Maintain integrity of patient database by inserting appropriate notations in electronic patient file when records are printed/faxed, special requests are made, etc.

Perform patient merges and amended reports accurately and timely

Review & resolve duplicate patient reports

Provide timely preparations of send outs and specimen returns, logging information accurately in patient database

Participates on on call list for evening and weekend coverage for clients

4. Marketing Support

Maintain seamless flow of communication regarding client concerns, etc. with account representatives

Review and analyze marketing data to provide volume trends

Provide support for Marketing collaterals

Provide support for Marketing including updating clinician addresses, preparing favors for conferences, preparing forms and correspondence as requested

Label and organize projects such as PathWays, race packets, conference goodies, etc.

Stamp patient record envelopes

If this sounds like something you would excel at, please apply at once for immediate consideration!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-09-24 Expires: 2021-10-25

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Kelly Services
Bellevue, WA 98005

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