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CSR/Product Support Specialist

Kelly Services

South Jordan, UT
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title CSR/Product Support Specialist

Jobid US15TTKJ_BH1428683

Location: South Jordan, UT, 84095, USA

Description Need: Help Desk – Product Service Representative/Support Specialist

Location: South Jordan

Duration: 3 Months contract + (contract to hire)

Hours/Shift: 7:30am to 3:30pm

Here's the info about the job to review:

Technical Operations supports and maintains its suite of software solutions for automotive service departments. Our mission is to exceed customer expectations each and every time. Our goal is to create long term customer partners by understanding and owning the issue, quickly and efficiently finding the correct solution, and verifying our resolutions through "Closing the Loop" with each customer.
In this position you will:

•Handle inbound and outbound customer service and support calls from customers and customer support
•Effectively troubleshoot systems, software, and any potential obstacles that prevent the end user from utilizing our products effectively
•Escalate advanced troubleshooting cases in a timely manner
•Provide a quality Customer Service Experience
•Coordinate work efforts and report status
•Support ad-hoc data analysis and product support tasks

Required Skills:

o 1-2+ years of experience in a Customer Support Position
o Knowledge of Automotive industry (Vin Numbers, Vehicle Registration, Loan Processing)
o Ability to work in a team environment
o Excellent written and verbal communication

**Why Kelly** **®** **?**

With Kelly, you’ll have direct connections to leading IT organizations in the best companies aroundthe globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunitieswill help you take your career exactly where you want to go. We work with 95 of the Fortune 100™companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent:people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your careertoday.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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